RICHMOND GERMAN AUTO REPAIR

I had my E46 M3 in for service last week and couldn't have been more impressed. All of their staff were extremely professional and friendly. The owner Mike always kept me in the loop with how things were coming and is a very honest guy. I was under the impression that E46 M3's needed a cooling system overhaul at 100k, so I had been inquiring about it, but he informed me that it only really affects non-M E46s. You really can't ask for a better shop than that. He saved me thousands of dollars in work that I probably would have asked him to do. Oh, and he gave me a sweet Bimmer Rescue t-shirt! I HIGHLY recommend.

If you have a BMW that needs some attention, feel confident when dialing Bimmer Rescue for help. Exemplary customer service and impressingly organized. No way was I expecting a loaner car, but provide one they did! They worked w/ us from beginning to the end of my car's repair, and even followed up w/ a call days later to make sure it was running ok. Wow! And when they heard I may be considering selling the car, they got in touch when they heard of a possible buyer! I am not a person who readily uses exclamation points in writing, but these guys deserve it. !!!

If you want your vehicle serviced correctly with the least amount of inconvenience these are the folks! Can't say enough good things about them.

These guys really know BMW's. Consistently they have offered outstanding service and quality repairs and maintenance. Best in the area for sure! I highly recommend them.

Awesome guys at this place. But all around customer service experience I've had in years. Will definitely be returning for future service on my mini.

These guys are outstanding in their services, timeliness and courtesy. 2 years after a service I did for my car with them, I needed some paperwork, and I called them. Within 10 minutes, they (Mike helped me) provided all the documents. I have always heard professionalism when we get services, but true ones persists even after years we are done getting their services. If I ever move back to Richmond area, I am going there and I recommend them highly to anyone without hesitation.

THIS is customer service at its finest! Mike, Patrick, and the rest of the bimmer rescue team are amazing. The staff is extremely knowledgeable and very thorough when dealing with your car. As soon as you walk in the door, you are treated as a valued customer and not just a number. They made sure the entire process was as stress free as possible, even providing a rental free of charge. Quality parts, quality service, quality people. They have earned my business going forward, I'll never see the inside of the dealership again unless Im buying a new car!! (Fyi -- had my radiator and hoses replaced, they diagnosed and fixed within 2 days)

This is the second time I've come to Bimmer Rescue, having been very satisfied with my first visit, and they have met the high bar they set on my previous visit! Very Satisfied

I can't say enough great things about Mike and Patrick. I went to BMW on West Broad to get my rear brake pads and rotors replaced this morning. I had an appointment set for 8am and I was told I would be out of there in a couple of hours. I waited 1.5 hours just to be told that there was no issue with my brakes according to what their computer systems were saying. They didn't have the decency to drive my car and listen for the extremely loud and annoying sound my brakes were making. I finally convinced them to go for a ride and then the technician all of a sudden found something with my rear brakes. Not only did he find something with my rear brakes he gave me a list of 7 other items (they were too busy trying to figure out what other repairs they could get me for instead of actually listening to my current issue) and told me I'd have to wait another 4-6 hours for the rear brakes to be replaced. I immediately left and took my car to Bimmer Rescue and Patrick and Mike had my car fixed in a couple of hours, paid for a rental car for me to have for those two hours, charged me less, and looked at the other items BMW was trying to get me to fix. Come to find out, BMW was trying to charge me for a few items where an issue didn't even exist. If you want an HONEST place to get your BMW fixed, go to Bimmer Rescue. If you want to work with people that respect your time and always over deliver, go to Bimmer Rescue. If you want to get ripped off and you want to waste your time, well then go to BMW on West Broad. Thanks Patrick and Mike, I really appreciate everything you all did for me.