RICHMOND GERMAN AUTO REPAIR

I had just received an estimate for repairs from the dealership for $4,300. Given how high that was, I decided I needed a second opinion. I came across Bimmer Rescue in a Google search and saw they had a 4.7 out of 5 stars. I never imagined a car repair place could have scores that high, but with enough positive reviews, I decided to give them a shot. After the first phone call, it was obvious to me why they had earned the ratings they did. I outlined the situation to Patrick. He asked me how long I wanted to drive the car and promised to provide an assessment of not just was might be needed to solve the current issues, but how likely I would be to be able to keep it as long as I wanted and what would be needed over time to do that. While not promising to cost less on the repairs they performed (but they were cheaper!), he said it was quite common that they could find alternate ways to solve the problem and that the dealership often recommends repairs that aren't needed - so they might be able to save me money that way. I was out of town, so they offered to pick my car up for me at the dealership and bring it to their shop. And if they didn't have my repairs done by the time I was home, they'd provide a loaner for me. After checking my car out, they did indeed recommend a different set of repairs. I found Patrick to be exceptional at outlining the options I had and why. He was able to articulate how serious certain problems were or weren't and thus clarify why the dealership-recommended repairs weren't really needed. He instead found an issue that the dealership had missed which was most likely the actual root problem. When all was done, the repairs ran me $1400, a huge decrease from the dealership. So far, it appears to have done the trick. And as happy as I was, they went even further by letting me know their repairs were warranteed for (I think) 3 years and also include complimentary towing service if something goes wrong. Talk about surprise and delight... I have never had such a positive experience with a car repair place and they will now be the place I use for all of my servicing.

Always does a great job. Reliable and knowledgable of the maintenance required for my BMW. Highly recommended

Patrick and Mike have been extremely helpful and accommodating to me when I have brought my SUV in for service and repair. They are timely, have provided me with alternative vehicles, and keep me updated on the repairs. I am very happy that I take my car to Bimmer Rescue.

Very good customer service. They also provided me with a list of recommendations and priorities to make future repairs, which I consider valuable.

Glad I found this shop, great alternative to the dealer with a bit more personalized service. Will definitely be going back for future needs on my bmw's.

I have nothing but great things to say about the folks at Bimmer Rescue. Customer service is outstanding. My first experience with Bimmer Rescue occurred about two years ago when I had an alignment done on a 320i. Most recently, they replaced the front rotors and brake pads on my 135is. On both occasions, they did an excellent job. During my most recent visit, they even provided a loaner (free of charge) while my vehicle was being repaired and kept me in the loop throughout the whole process.

Stopped at the shop for an emergency service. Mike was very professional and quick to fix the issue. I would recommend this shop for anyone!

As said the tuning of the vehicle was very good, the team were quite nice with a great customer service overall it was a good experience.

Always a pleasant experience! And, the only shop I trust to service my 1991 325i car.