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Mon - Fri: 8:00 AM - 5:00 PM

Richmond BMW and MINI Repair

Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Bimmer Rescue is THE place to turn your Bummer BMW back to Bimmer. Phenomenal customer service. Staff is very Professional, friendly, and proactive. Special shout out to Patrick and Kyle for going above and beyond in coming up with the best plan to rescue my BMW. Highly recommended to all the Bimmer owners. Definitely assigning them as the Primary Doctors for my Bimmer.

Thank you for the high praise, PJ. We appreciate you for sharing the good news about Bimmer Rescue. :-)

- Bimmer Rescue
5
Bimmer Rescue

I totally trust these guys with my car.

Thank you so much, Frances, for placing your trust in us. We look forward to seeing you next time. :-)

- Bimmer Rescue
5
Bimmer Rescue

Thoughtful diagnosis, excellent work and great service, all performed with genuine courtesy.

Thank you for the positive feedback, Mike. We appreciate you. :-)

- Bimmer Rescue
5
Bimmer Rescue

Excellent service and communication. Mike and Patrick are very friendly and helpful. They give you the right diagnosis unlike some other service shops. We are very pleased with their work so far and would definitely use their service again!

5
Bimmer Rescue

Great service. Personable folks. No up-sell pressure. Highlighted items that may need addressing soon, but did not feel necessary to spend $1k on now. Competent, friendly service that I will use again.

5
Bimmer Rescue

Service was outstanding as usual been using these guys for years!

5
Bimmer Rescue

Always go above and beyond!

5
Bimmer Rescue

Very pleased with the service and extras.

5
Bimmer Rescue

Honesty+Quality=Loyalty Patrick and Mike has brought back the most important thing in a business, REAL customer service! Patrick and Mike is honest with their diagnosis of the issues, researches problems and solutions when needed, and educates the customer in a simple and understandable way. The quality of work shows just how much they care about the work they do. Patrick has even gone above and beyond to help our family in recommending vehicles as well as stayed after hours to go through options. Not only do I have pure confidence, but it is because of them I can feel comfortable in any car, even those high maintenance ones that we all fear driving too close to the shop!

THANK YOU AMANDA!!!! I'm so glad you enjoy what we work so hard to provide. We're always here for you when you need it!|

- Bimmer Rescue
4
Bimmer Rescue

Overpriced, slow, meticulous, and honest. Come here if you want to spend up to $400 an hour on labor! So here's the low down: This place offers top quality service, but the prices are very inflated. For instance I had to get my rear fuel pump replaced in my 2012 328i and they charged me $820. If you Google replacement avg replacement costs it's $530 Now let's break it down: *150 diagnostic - ok seems fair, the diagnostic was meticulous. *250 for the part - double the price of the part at the store... still pretty standard. $400 for labor. This procedure on takes an hour! So they charged me $400 AN HOUR in labor Pros of bimmer rescue: 1) honesty: They found a diamond ring in my car, that I didnt know was there, and told me about it. 2) quality work: They did a fine job fixing my car. Cons of Bimmer Rescue 1) super expensive labor costs 2) slow service (took 1 week to fix my car) In conclusion, if you love spending/wasting/ investing money on your BMW (whatever you call it) and want it to run perfectly, come here. If you like having money in the bank and want to get charged regular prices for repairs, there are other honest mechanics nearby who provide great service for far lower prices (barring the dealership of course).

Thiago, first off I want to thank you for sharing your experience publicly, this is important because with feedback our company can continually improve and change. I'm glad you enjoyed certain aspects of your experience! I'm so sorry we took so long, since your visit we added another A level technician to help keep our backlog down to a day or two. You repair was not scheduled so we had to wrap up a few scheduled appointments before we could get to yours. I want you to know that your opinions matter to me, I am listening and I'd like to learn more about your visit to see if there was a mistake pricing wise, we are not a cheap discount shop, but we are usually in line with other top quality shops in town. If you have the time please call me at 804-726-3458, email [email protected] or text 804-409-2537, thank you! Patrick

- Bimmer Rescue