RICHMOND GERMAN AUTO REPAIR

Tom was great And everybody there was super nice. They did a good job on my supra. I would definitely recommend them!!

Nigel is perfect now!

Skip was so helpful. 5 star service all around. I’ll be taking my car to Bimmer Rescue for service and repairs going forward.

Bummer Rescue is the place to go for excellent service on your BMW, Audi or Mini. General Manager Skip Khoury hooked me up again today!! Had my car in about 3 weeks ago and he recommended a battery test at that time. I declined in an effort to save money but sure enough I began noticing a hesitation upon starting over the last few days and knew I should’ve taken his advice and had the battery checked. Made an appointment for tomorrow but dropped it off at noon today. They replaced my battery and had it ready by the end of today!!! What a fantastic surprise, no hassle and no worries. 5 stars earned, many thanks to Skip and Bimmer Rescue

First time there. Won't be my last. Awesome.

No doubt the most professional, effective and easy visit to a car repair shop I have ever experienced. Prompt, courteous and delivered on time with the work done well. Would recommend to all of my friends and family.

I woke up the other day with a warning light in my Audi Q5 that the coolant level was low, popped the hood and sure enough it was low. I called Bimmer Rescue and explained the situation to the manager Skip, he calmly explained a few possible scenarios, the cost to do a pressure check and offered me a loaner immediately while they fit me in that same day. Later that day Skip informed me of the work needed and pricing in a very patient and non-pushy manner. I agreed to proceed and my car was done the next day at 12:30pm! Having two small children and a career can certainly make car troubles stressful in the middle of the week but Skip alleviated all of the stress for me by listening to what I needed, being patient, and offering the loaner. My life was minimally interrupted and my car was fixed in around 24 hours which is beyond what I could ask for. I felt the pricing was very fair (it was several hundred dollars less than what Audi quoted), the work was done VERY efficiently and the customer service and care was top notch. I would absolutely recommend them without hesitation and plan to go back anytime I need work done. Thanks Skip and Bimmer Rescue!

A+ customer service! In my opinion, Bimmer Rescue is the #1 repair shop!!! My X3 went in with a "drivetrain malfunction" error and came out running as smooth and as snappy as ever. I am deeply grateful for their (Skip and Allen) willingness to talk through the plan that got my "ultimate driving machine" back on the road. Not only did Skip listen to my concerns, but he also explained the issues and offered repair alternatives in a professional and transparent manner. Skip didn't over explain or "dummy down" terms or process as some repair shops do when speaking with women. I left the chat with Skip, feeling heard as our chat gave me the insight I needed to make an informed decision about my vehicle. I can not say enough about this team. Give them a try. You will not regret it. Kudos to you, Bimmer Rescue!

Service was great. You guys blessed me but per the text I sent you yesterday some of the stuff from my trunk is missing. What's up with that please? I'm busy until 10a. I'll call you then. Thank you!