RICHMOND GERMAN AUTO REPAIR

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Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

I have a 2013 Mini Cooper S with 42,000 miles and have never had a problem with this car. A light came on indicating that I needed to stop driving the car and have it looked at immediately. I called Bimmer Rescue. And, from that moment on was treated with incredible customer service. The best thing was running into an old friend, Rick Nelson who really took care of me and my mini. The diagnostics performed and recommendations for fixing my mini were thoroughly explained to me. So, I knew I was making the right decision! Thank you again for your exceptional service!!!

5
Bimmer Rescue

I had a great experience here… very friendly and helpful service and even a loaner car. Good alternative to dealer.

4
Bimmer Rescue

5
Bimmer Rescue

Bimmer Rescue indeed came to my rescue. Driving south on I-95 towards home in Georgia and something, actually somethings, hit the front of my car. Punched a hole in my intercooler, cracked windshield and sliced a tire. Long story short these guys came to my rescue by getting my car back on the road. Thanks for everything!

5
Bimmer Rescue

Please remove me from your mailing list

5
Bimmer Rescue

Had the best experience with Rick, Paula & their team. Friendly, professional & accommodating to offer a loaner vehicle. Definitely recommend!!

5
Bimmer Rescue

My BMW story does not have a happy ending, but the folks at Bimmer Rescue were great. After it had been sitting at another repair shop for months, I had the 525 station wagon towed to Bimmer Rescue. They quickly diagnosed the problem, but the repairs would have cost more than the car is worth. Rick was very good at explaining my options, Paula in the front office was great, and everyone was very patient as I figured out next steps. Your car will be in good hands with these fine people, and hopefully you'll have a much happier ending!

Thank you Nancy! I am sorry it was the end of the line for the old wagon, but if you or your mom finds another BMW we'll gladly look it over for you before you make a purchase!

- Bimmer Rescue
5
Bimmer Rescue

I'm a first-time Mini owner so I had lots of questions on what service was needed. They took time to answer my questions and explain what I needed. Very professional service, clean, well organized shop, quick service. Nice folks.

Thanks Michael! We are so glad you enjoyed our shop, we're always here for you!

- Bimmer Rescue
5
Bimmer Rescue

The best auto repair service I have ever experienced. Unbelievable customer service.

Phillip thank you so much for the wonderful review, and we are very happy that look after your BMW X1

- Bimmer Rescue
5
Bimmer Rescue

I was involved in an accident that did something to the transfer case on my car. The insureds insurance company sent the car to Mercedes of Richmond to diagnose the problem. They found the problem, but refused to say whether or not it was caused by the accident (you're asking yourself, what's the point of sending it to Mercedes in the first place, right?). Trust me when I say don't waste time at the Mercedes dealership. There are so many other repair shops out there who do better work with a higher level of professionalism and Bimmer Rescue is one of them. I paid out of pocket to take my car to Bimmer to prove once and for all that the failure of the transfer case was brought on by the accident. They were able to diagnose the cause and the effect and show the claims adjuster what had happened inside the transfer case. Could Mercedes have done the same thing, sure they could have, but they weren't interested in doing that...that's what makes Bimmer Rescue different. They were able to get me the resolution I needed to make me whole again and they did it at the expense of losing the work for themselves, since it unfortunately led to the car being declared a total loss. I met Patrick through his volunteer work with the Boy Scouts for the Automotive Maintenance merit badge and I dealt with Rick for the work I needed. I can highly recommend them and can tell you that regardless of what happens or the way things turn out, they just want their customers to be happy and whole.

Mark thank you so much for these nice words, we are very grateful to have you as a client, this means so much to us. At Bimmer Rescue we care about the person to person relationship, and we are here for you any time, so if you decide to buy a new car just bring it to us for an Pre Purchases inspection. Also Thank you very much for participating in our Automotive Maintenance classes.

- Bimmer Rescue
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