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Richmond BMW and MINI Repair

Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

These guys are the best. Honest, and thorough. I won’t take my BMW anywhere else.

5
Bimmer Rescue

These guys are awesome. Found them on the interwebs after being dissatisfied multiple times with the local stealership. They been caring for my 07 530 for the last 5 years during which time they've expanded a lot to provide loaners for when cars are in for a long time & roadside assistance service plus other services. They really take the time to do the job right,keeping a car for extended length of time to figure out the problem. If you want to have a job done correctly, not have unnecessary repairs foisted upon you by a large company and support a local business, this is your place. If you are looking for bargain basement prices for repairs, you probably shouldn't be driving a BMW.

Thanks for your support, Bruce. We appreciate you and look forward to seeing you next time.

- Bimmer Rescue
5
Bimmer Rescue

Amazing door-to-door service from Patrick and the rest of the crew at Bimmer Rescue. I stalled in Midlothian, VA on my way down to Florida and had my BMW towed to the nearest BMW service shop. BMW couldn't fixed the issue so that I looked for other resources while out of town. I found Bimmer Rescue because of their exceptional ratings and raving reviews so that I gave them a try. From the moment I first called to the day I picked up my car, customer service is top notch. They are very responsive via text, phone calls and made sure I am aware of what's being done to my car. They were able to find the problem that's causing the drivetrain malfunction on my Bimmer and fixed it for less than half of the cost BMW service repair was going to charge me for. Patrick also picked me up at the airport to their shop on the day I picked up my car. Thank you again for the quality work and service! More than 5 stars all the way!!

We're happy we could be of service, Scott, and appreciate your heartfelt review. Safe travels!

- Bimmer Rescue
5
Bimmer Rescue

Great personal customer service and clear communication. Never feel rushed or hurried, when explaining any issues with my mini. Running great!! Thank you!!!

Thank you, Sharon, for sharing your experience with us. Enjoy motoring around in your MINI. :-)

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue was a great experience for me and my 2006 X3! They responded right away when I made an e-mail appointment and worked with me to find an appointment that worked with my schedule. Because the work needed was extensive and I live 2+ hours away, they provided me with a loaner vehicle, which allowed me to continue on with what I needed to do. They did a thorough assessment of the state of my vehicle and gave me an honest assessment of what work was critical for my safety and what could wait. Kyle was my service rep and he was totally awesome - professional, knowledgeable, patient, and friendly. He kept me informed as my car was worked on and followed up a couple of days after the service was complete to make sure everything was OK. I am completely satisfied with my Bimmer Rescue experience. I was impressed with the quality of service and will certainly return for future service on my X3.

Thank you so much, Linda! We truly appreciate you and look forward to seeing you at the next service. :-)

- Bimmer Rescue
5
Bimmer Rescue

Very thorough inspection and efficient service on initial repairs. Enjoyed the ride service as well. My M5 will be back.

Thanks, Jim. We appreciate you and look forward to seeing you next time!

- Bimmer Rescue
5
Bimmer Rescue

This was my first visit to BR.... The staff was great to work with and helpful from start to finish. I will absolutely return in the future.

Thank you for placing your trust in us, John. We look forward to seeing you next time!

- Bimmer Rescue
5
Bimmer Rescue

Great Service! Buying a Mini Cooper from out of state and needed a Prepurchase Inspection. Very friendly and easy to deal with over the phone. Thorough and detailed inspection with plenty of pictures and a good write up of what items needed attention. Would highly recommend.

Thanks Tim! I'm really glad you liked our process, we work so hard at it! We're always here if you need us, drive safe!

- Bimmer Rescue
5
Bimmer Rescue

Excellent customer service and attention to detail. Flexible and willing to work with the customer to ensure they are satisfied. BMW X5 Diesel emissions repair.

Thank you for the review Scot, and thank you for the great conversation yesterday, it's so great to get positive feedback from our clients!

- Bimmer Rescue
5
Bimmer Rescue

If you're a German car afficianado you've found your home. Personal service with personality, they gave me a ride to my meeting and offered to pick me up from my home the next day... And all I was getting was a state inspection! Could not reccomend any more highly.

Thank you for this review Jason!!! We enjoyed the conversation and we love your car! We’re always here, let is know if you need anything.

- Bimmer Rescue
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