Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Could not ask for a more complete shop.I was kept up todate on work done and what was unessessary.Rick was very informative and helpful.You have found a long time customer.I would recommend Bimmer Rescue completely.

5
Bimmer Rescue

Really chill place to be in. They fixed all the major problems and maintenance needed for my 135is. There was a little miscommunication on a certain part that was required and ordered but wasn’t mentioned in the initial quote for the maintenance. The part was a little pricy but it wasn’t a big deal as it needed to be done either way. This place was a little premium for me personally as I don’t necessarily make “BMW owner money”, but definitely worth it to leave it to professionals for less headaches in the future. REALLY awesome they provided a rental car service too, especially since I lived and worked 2 hours away and they needed a couple days to work on the car. Definitely will be back in the future for the last few minor maintenance needed for the car. Anna was very helpful and cheerful during the whole process.

Thank you Andrew, we’re so glad you enjoyed our service, we’re always here to help!!!

- Bimmer Rescue
4
Bimmer Rescue

I was quite pleased with the customer service interaction. The staff was very knowledgeable and detailed. I will be returning for all future services.

Thanks Mario! We’re so glad you enjoyed our shop!!!

- Bimmer Rescue
5
Bimmer Rescue

I was in search of place to take care of my VW Jetta that was more convenient to where I lived, trustworthy, fair pricing and great service. Is that too much to ask? Seems so sometimes. But, I found it in Bimmer Rescue! Patrick, Rick, Kyle and Ava are all super and work as a team at the front of the house. One of the things I really appreciate is the online report with photos they text after doing a thorough check. They take time to explain, talk it over, and then I decide how to proceed with their complete attitude that I'm an adult and will make the right decision for myself. I've never been disappointed with the quality of the work. Another big one for me is that they quickly and easily provide transportation to and from my office with a loaner car or Uber ride at no additional charge. In short, Bimmer Rescue has rescued me from shotty work and service for my car! Thank you!

Thank you Mary! We feel that it's our responsibility to show the world that auto repair CAN BE BETTER! Listening and educating our clients is one of the big ways we do that and i'm so glad you picked up on it. Enjoy your car, and drive safe!

- Bimmer Rescue
5
Bimmer Rescue

Thank you! My Mini runs so much better! Thanks Rick and Anna for the extra care💕

Thanks Kate, we appreciate your kind words, we’re so glad we were able to help, see you next time!

- Bimmer Rescue
5
Bimmer Rescue

just so everyone knows how fabulous this place is and how excellent their customer service is bimmer rescue Ana went the extra mile to help me with records for my insurance company. I can't tell you how impressed I am with this company. I was greatly impressed when Kyle personally helped me request the work I needed on my Mini Cooper new clutch and fly wheel and my all service checks and kept in touch explaining the whole process. this company goes above and beyond! I highly recommend them to all BMW Audi and Mini Cooper owners!

5
Bimmer Rescue

Bimmer Rescue goes the extra mile!! I’ve been a happy, satisfied customer for many years and find their service and work are unmatched. Everyone is always pleasant and professional.

Thank you so much, Michelle. Your many years of loyalty mean the world to us. It's always great seeing you, friend. :-) Have a super week!

- Bimmer Rescue
5
Bimmer Rescue

Had brakes, rotors, timing belt and body work done to my X3. Overall I had a positive experience and Kyle and the team took good care of me. They were in constant communication w me and I appreciated that.

Thanks for placing your trust in us, Brad! We appreciate your sharing the good news about our team and look forward to seeing you at the next service. 🚘👍🏻😄

- Bimmer Rescue
5
Bimmer Rescue

I have been working with Patrick and Bimmer Rescue for several years now and as always, the service that I receive is second to none. I feel very fortunate to have his team assisting me in maintaining my Mercedes and mini Cooper. I would highly recommend his services to anyone looking for a top notch service center.

Thank you Steven, we really appreciate you choosing us, we're always here to help you! Enjoy those beautiful cars!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did an excellent job on my 3 series. I was contacted throughout the process and kept completely informed. They discovered issues early that saved me on potential headaches later. Worth every penny, their staff are friendly and knowledgeable. They make great use of technology to document work performed which includes pictures of various parts that can be texted to you for visual confirmation of any issues they uncover (or work to be performed). As a BMW owner in it for the long haul (I’m going for high mileage and long term ownership) I can rest assured that my vehicle will receive top quality preventive maintenance from Bimmer Rescue (they also have master technicians with two plus decades of experience). Thank you guys, you’re the best in town. I’ll be back in September for state inspection & December for bi annual maintenance

Wow! What an awesome review, Tommy. Thank you for taking the time to leave such a heartfelt review and for trusting us to partner with you to get the most out of your BMW 3 series!

- Bimmer Rescue
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