Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

I've been a repeat customer of Bimmer Rescue for several years now and intend to remain one as long as I'm driving German! The staff are all friendly and professional and make you feel at ease while talking to them. I'm always seen promptly on arrival and there are no long waits. After an inspection is performed, you receive a list of potential work items that is graded on urgency. It's helpful to have insight into what's critical and what isn't; it's also useful to see what work might be due in the next 12 months so there are fewer surprises. Everything is available for review online and it helps make the process really streamlined. There is no high pressure phone call to have you commit to different jobs. The team is always great about getting me a ride share while the work is being done and I've never had a problem with the car not being ready when it was promised. A+ operation all the way around!

Thank you for the 5 star Cliff!!

- Bimmer Rescue
5
Bimmer Rescue

Brought my Z3 here for inspection and “health check”. Was impressed from moment one! Thorough is the word to describe them. Top notch organization. I will be back.

Thanks Ralph! We appreciate you choosing us and sharing these kind words!

- Bimmer Rescue
5
Bimmer Rescue

Excellent customer service and very detailed on the repairs. I would recommend this place to anyone that wants quality service. Rick is top notch with his service

Thanks Matt! Rick is awesome. Drive safe!

- Bimmer Rescue
5
Bimmer Rescue

I previously took my 2014 BMW to the dealerships for all maintenance. I am glad to have found Bimmer Rescue. The team were great to deal with, offering free pickup of my vehicle and a free loaner while the serviced the car. The provided updates and recommendations for service, and performed the work and a fair price. I will definitely use Bimmer Rescue going forward for all my BMW services.

Thanks Nick, we’re glad to have helped you today, we’re always here if you need us!

- Bimmer Rescue
5
Bimmer Rescue

Awesome service. Will never go to dealership again.

5
Bimmer Rescue

Very professional and thorough. Pricing was high but not outrageous. Will use them in future.

5
Bimmer Rescue

Thanks for the 5 star Christopher! Have a great day!

- Bimmer Rescue
5
Bimmer Rescue

Even with all the problems dealing with Car Shield warranty ALL OF THE GUYS WERE GREAT! My car ended up stuck there for exactly 4 weeks, NOT due to shops fault. This is best place for a thorough evaluation of a car. No where else that I’ve even been to in 52 years of car ownership has done such a great job with the computer print out. Even my picky kid was happy and is currently looking for a car and making sure it can get serviced there. We now have a list of repairs that will eventually need to be taken care of in the future but know which take priority.

Thank you Pam! That warranty company was something else, but we're glad Rick kept on them and it all worked out. We are always here for you and your family, have a great day!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did a thorough job determining the condition of my 2013 BMW 528i xdrive that I recently purchased. They discovered problems with my car that were not disclosed by the dealer at the time of purchase. Jared of Bimmer Rescue was able to arrange a loaner for me and had my car evaluated in order of priority so I could make a sound decision which repairs required my immediate attention. They made the repairs and delivered my car back as promised. Great personalities and a pleasure to work with.

Thanks Aaron, i'm glad we were able to help you out with your purchase! Thanks for taking the time to write this review, we're always here to help!

- Bimmer Rescue
5
Bimmer Rescue

What could have been a potentially catastrophic day turned into a surprising - dare I say delightful - experience a few days ago. My Mini Clubman S's coolant line was knocked out of place from a piece of highway debris. As soon as we got to Bimmer Rescue, we were greeted very hospitably and they took my car in quickly. Patrick, an employee with BR, chatted with us about our weekend plans, BMWs, Germany and BR's racing team. As we continued to wait, BR's phone rang. I overheard Patrick speaking to a new customer and was really happy to learn that BR operates on a relationship-building business model, which I'm not sure if I have ever seen or experienced before. We were back on our way about an hour later and were very happy with our experience. TL;DR: this shop is really friendly, kind, knowledgeable, responsive, and really cares about customers' experience with them. 12/10 definitely recommend stopping by

THANK YOU JOAN! You all were so great to talk to, i'm so glad our team was able to turn that car around fast and get you back home!

- Bimmer Rescue
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