Richmond BMW and MINI Repair

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Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

The best auto repair service I have ever experienced. Unbelievable customer service.

Phillip thank you so much for the wonderful review, and we are very happy that look after your BMW X1

- Bimmer Rescue
5
Bimmer Rescue

I was involved in an accident that did something to the transfer case on my car. The insureds insurance company sent the car to Mercedes of Richmond to diagnose the problem. They found the problem, but refused to say whether or not it was caused by the accident (you're asking yourself, what's the point of sending it to Mercedes in the first place, right?). Trust me when I say don't waste time at the Mercedes dealership. There are so many other repair shops out there who do better work with a higher level of professionalism and Bimmer Rescue is one of them. I paid out of pocket to take my car to Bimmer to prove once and for all that the failure of the transfer case was brought on by the accident. They were able to diagnose the cause and the effect and show the claims adjuster what had happened inside the transfer case. Could Mercedes have done the same thing, sure they could have, but they weren't interested in doing that...that's what makes Bimmer Rescue different. They were able to get me the resolution I needed to make me whole again and they did it at the expense of losing the work for themselves, since it unfortunately led to the car being declared a total loss. I met Patrick through his volunteer work with the Boy Scouts for the Automotive Maintenance merit badge and I dealt with Rick for the work I needed. I can highly recommend them and can tell you that regardless of what happens or the way things turn out, they just want their customers to be happy and whole.

Mark thank you so much for these nice words, we are very grateful to have you as a client, this means so much to us. At Bimmer Rescue we care about the person to person relationship, and we are here for you any time, so if you decide to buy a new car just bring it to us for an Pre Purchases inspection. Also Thank you very much for participating in our Automotive Maintenance classes.

- Bimmer Rescue
4
Bimmer Rescue

Expanded facilities since my last visit, proper safe protocol observed. Experienced technicians and management, clean shop area.

5
Bimmer Rescue

I have not even brought my car into the shop yet and already impressed with just talking with Rick. I told him my problem as diagnose from another shop and he offered a free second opinion check. Very professional and curious. I was talked "with" not at! Can't wait to post a review on my visit to the shop!

5
Bimmer Rescue

Thank you so much for your 5 starts Mrs. Bernadette, it was a pleasure to do the maintenance of your BMW 650

- Bimmer Rescue
5
Bimmer Rescue

Thank you Curtis, we appreciate you. Thanks for trusting us with your BMW!

- Bimmer Rescue
5
Bimmer Rescue

Thank you so much for trusting us and for the 5 starts you give to the Bimmer Rescue Team

- Bimmer Rescue
5
Bimmer Rescue

Thank you so much for the 5 stars Warren

- Bimmer Rescue
5
Bimmer Rescue

A fine crew of workers starting with the young man up front his customer service skills are Impeccable along with a great memory in detail with customers and automotive services, along with his co-worker setting on his side you will find that she's very polite sweet and professional. And loves to smile possessing all the right qualities to be a Great customer service rep. Bimmer workers explain to me the problems l was having with my vehicle and I truly respect him for keeping it real in such a Gentle and Compassionate way, this company help and taught me more in that short time, about my car which will help me in the future. BIMMER Rescue is a happy company and you will leave happy . Come check them out for yourself .

Antonio Thank you so much for your kind words, it was a pleasure to check your BMW Alpina, but more important is have clients like you, with a great spirit and we look forward to seeing you in the future.

- Bimmer Rescue
5
Bimmer Rescue

Thank you so much for the 5 stars Edwin, and the best of luck on your move.

- Bimmer Rescue
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