Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Extremely positive experience. Patrick and Kyle are very personable, going the extra mile to make sure you are satisfied with the work. Special shout out to Gareth who, after my older BMW presented some challenges, was able to get my car running beautifully. Thank you all.

We sure appreciate your heartfelt review, Gray. We strive to create a stellar client experience and it's always very meaningful to hear that we are succeeding in that endeavor. Thank you!

- Bimmer Rescue
5
Bimmer Rescue

Kyle was amazing this was first rate service! My work was done quickly. Highly Recommend

So glad we were able to deliver a great customer service experience! Thank you, Jody!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did a great job working on my 27 year-old BMW E36 with included a host of maintenance, a wheel bearing replacement, brake hose replacements, and rear brakes. Kyle's professionalism and the quality of the work performed by the techiician(s) was outstanding. I felt like they went out of their way to make me feel like a valued customer, and that they liked working on my car. Thank you!

We are so glad to hear that we are living up to our intentions of great customer service. So happy that you are happy, Greg. Thank you!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue came highly recommended by a friend and I have to say I was very pleased with the service they provided, I had a problem with my headlights but first let me start off by saying I was impress with how clean the facility is and the staff is welcoming, Kyle and Patrick are very knowledgeable, they went over every thing in detail with me before starting the work, they provided me with a loner as well, I did not feel like a customer I feel like family, you can tell the passion they have for helping and pleasing their customers, I was treated with the utmost respect I will be returning.

We are so glad you felt like family because that is absolutely what we strive for. Thank you for the wonderful review, Natasha!

- Bimmer Rescue
5
Bimmer Rescue

Had a pre-purchase inspection of a used BMW 2 series convertible. They checked everything, provided a thorough digital report on what needed to be addressed right away and what could wait. Answered my questions. They'll be maintaining the car after I buy it. Highly recommended.

Thanks for bringing the car into us for your pre-purchase inspection, Jack. We are delighted to help provide you with information that translates into stronger negotiation power. We look forward to seeing you and your new used car when you need us. :-)

- Bimmer Rescue
5
Bimmer Rescue

Absolutely positive experience. The detailed total vehicle check-in report identified and made recommendations for previously unknown issues. Kyle was very responsive & patient as I weighed the decision to proceed over several days. A 2002 325i worth bringing back to life. The entire staff is friendly and professional - who would guess that the following week, Gareth, whom I saw just once in the parking lot, would recognize & approach me in public to say hello and ask how the car was driving. 5 Stars!

Thank you so much, Mike, for the heartfelt review. We truly love our customers like family, and we're glad we could provide such a positive experience for you. Be well, and Merry Christmas! :-)

- Bimmer Rescue
5
Bimmer Rescue

I started going here years ago, and its one of the few places I trust to work on my car(s). I prefer them to the dealer and it is actually a faster / better customer service experience. Recognize that the price you pay here also covers - warranty, loaner vehicle (if coordinated ahead), and the additional service reports. Know that you can always refuse a service that you find to be overpriced before committing to it... but I prefer to come here over all the other places available.

Thank you Tom! We are so grateful that you've taken the time to leave this review!

- Bimmer Rescue
5
Bimmer Rescue

Kyle and the rest of the Bimmer Rescue staff showed exemplary professionalism, very knowledgeable, and great customer service. This was the first time I had any type of service done to my Audi A6 outside of the dealership and I felt hesitant. Not anymore, Bimmer Rescue has definitely gained a new customer.

Thank you so much, Conrad. We’re thrilled we had the opportunity to provide you with excellent service. See you next time!

- Bimmer Rescue
5
Bimmer Rescue

First time using Bimmer Rescue and was impressed with how thorough and open both Kyle and Patrick were. Love the online car history with prioritized items that need work. And so many photos to back up the recommendations. I will be back for sure

Thanks Laurence I appreciate the review, see you soon!!

- Bimmer Rescue
5
Bimmer Rescue

I've used Bimmer Rescue on a few occasions and when there was a big ticket item that needed to be addressed, I felt comfortable taking it back. Let me see if I can provide my input without writing a novel and sounding like I was paid for my review (which I wasn't I promise!). First, when you meet Patrick, or any one there, you will experience a professional but very comfortable and friendly environment. I feel as much a friend as a customer. For the work on my car, I needed to leave it for several days to get the work done and I'm not sure many places outside of a large dealership can - or will - provide the transportation options and and communications Bimmer Rescue does. When the work was being performed and I had detailed questions about the work, one of the great techs took the time to walk me through things. When another issue, that was masked by the original issue, arose shortly after the initial work, Patrick was very accommodating to get that taken care of quickly and was fair on the price. The great thing is when I've had basic maintenance/wear and tear work done, the approach and feeling was the same. How much the repair costs doesn't impact the level of personal service. While there are other places to work on your BMW, I doubt they can provide the level of service and personal touches that Bimmer Rescue does.

Scott... You hit us right in the feels! Thank you so much for taking the time out of your day to share this review with the world, that means a lot to us. We love working for you and your 335d and we’re always here to help!!! Thanks for being our client!

- Bimmer Rescue
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