First and foremost, I want to state that owner Patrick McHugh may be the most honest, honorable, respectful, and professional BMW shop owners in the USA. My daughter moved to Richmond with her new job from San Antonio, Texas. Shortly after her arrival, she began to have problems with her 2004 325i overheating. Patrick gave the car a complete check up to find out that the car needed a new headgasket. Patrick was kind enough to put her car in storage until my daughter decided what she wanted to do. Well, she decided to sell the car and purchase a newer one. During the interim of about one month, Patrick placed two for sell ads in his facebook account and another site. During that period of time, Patrick stored my daughter's car free of charge. Shortly thereafter, someone saw the ad, made an offer and we sold the car. Simply stated, Patrick cared enough to help out a young lady, my daughter, who was very from home. I have two(X5 and 528i) BMW's here in N.M., and I pray daily to have someone like Patrick McHugh and Bimmer Rescue near me in Albuquerque. To other BMW owners in the Richmond area, you will not find a more honest and professional person than Patrick McHugh.