Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Thanks for the 5 star review! We look forward to helping you next time!

- Bimmer Rescue
5
Bimmer Rescue

My experience at Bimmer Rescue was excellent. I brought in my Audi A4, with issues I had with oil consumption. They did a very detailed report, gave recommendations, and are very knowledgeable and professional. Friendly and helpful staff. I will definitely be recommending them to others, and continuing to use them.

Thank you Barret, we really appreciate the review! We are always here to help you and we'll do the same for anyone you send our way!

- Bimmer Rescue
5
Bimmer Rescue

This place will take great care of you, and your vehicle.

Thanks for the kind words, John. When you’re happy, we’re happy.

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 star Terrence!!! See you at your next service!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue sets the bar for how excellent service auto shops should treat their customers. Their service is also tech savvy and shows a real understanding of how to properly integrate technology with good customer service. Upon drop off, they offered to call me an Uber to wherever I needed to go for the day, as well as have me picked up. When the repairs ran long (my 12 year old MINI needed some love) then lent me the awesome Rescue Wagon. Totally fine with driving around a BMW Wagon while I waited. When it came time to make decisions about what I needed to fix, they sent me an online link with a FULL inspection by the mechanic including pictures and suggestions on repairs. I could review these online at my convenience before I returned the call to made the decisions about what needed work. The review was thorough, helpful and accurate. Oh, and of course, they fixed the main issues with my MINI and it's running great. I'll be coming back to them for more maintenance as well as sending another car their way.

Thanks for sharing the good news about our shop with the rest of the world, Paul. We look forward to seeing you again the next time you need us.

- Bimmer Rescue
5
Bimmer Rescue

First visit at Bimmer Rescue I came in with issues I’ve had on my 08’ M5 and battled with another larger company. I decided to take it to someone else after spending “another” $1500 the day before and continually never “fixing” the issues. With Bimmer there were a few draw backs and I had to return it but they not only welcomed me but “sent” a loner vehicle (to my house) to go another route to fix the acuator and never asked for another dime. This is the first time I haven’t had a problem showing on my Idrive in 2 years! Glad I came to you

Thank you so much, Karen, for placing your trust in our team. We’re glad you found us!

- Bimmer Rescue
5
Bimmer Rescue

I knew about Bimmer Rescue through my son who owns a BMW. When I bought a used Mini I wanted to get a good baseline on my new-to-me car. My experience was exceptional. They ran a through check and made several recommendations. Their attention to detail and customer service was well beyond what I expected. No, they are not “cheap” but they do deliver including a ride home service and extended warranty and road assistance service as part of the deal. I’ll be back for sure!

Thank you William! We’re glad you enjoyed what our shop has to offer, we’re always here to help!

- Bimmer Rescue
5
Bimmer Rescue

Finally a professional car service facility! They know BMW and get it right. I would recommend this facility to anyone who wants their car repair work done by the best. Patrick and the team are great

Thanks for the review Donn!! I’m glad you came our way, we’re always here to help!

- Bimmer Rescue
5
Bimmer Rescue

Very friendly, knowledgeable, and responsive staff. Will definitely return.

Thanks David! We’re always here to help you with service when you need it!

- Bimmer Rescue
5
Bimmer Rescue

Great service, very detail oriented and easy to follow what was needed. Car runs like a beast now!!

Thank you for the review Sean! I’m glad you enjoyed the Consultation and service experience! You have done a great job keeping that car healthy.

- Bimmer Rescue
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