Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Anna, Rick and their team are a great bunch to work with. I took my E46 M3 to them for a second opinion on some extensive work needed. They performed their Health Review service on my car. Ironically I ended up requiring even more work than was first projected by the dealership. That said, I chose to have Bimmer Rescue begin the work needed due to the trust their processes instilled in me. As all BMW owners know, there are times when it’s painful to be an owner! This is one of those occasions for me but I’m glad I found Bimmer Rescue through BMWCCA. Patrick and Rick- if I may make one suggestion, it’s to provide wash services to the cars before pickup. My car was extremely dirty when I got it back. One of the great touches of working with BMW Service is that you always pick up a clean car. It’s a small thing but certainly one element that got me convinced to stay a BMW owner these last 15 years. Thanks for all that you did to get me up and running!

5
Bimmer Rescue

Patrick, Rick and all of the technicians have continually provided outstanding support for my 2012 X series. The vehicle has a good deal of miles and things happen with BMWs of course. Patrick and team have taken extra steps working with me for best estimates on wear, value of repairs and options for worst-case scenarios and that goes well beyond what most teams would engage in. My vehicle continues to run at top performance and I feel very confident that the BR team will maintain it that way. I could not ask for a more personable and family-like experience. Thank you very much Bimmer Rescue team!

5
Bimmer Rescue

I’d recommend this place to anyone who owns a BMW, Mini, or Audi. Rick always thinks in your shoes and tries his best to help!

Thank you Yuchen! Rick is wonderful, we’re so glad to work with him. Thanks for choosing us!

- Bimmer Rescue
5
Bimmer Rescue

My experience with Bimmer Rescue has been exceptional! Expert advice, quality workmanship, and service like no other set them apart for me. They clearly value the relationships that they build with their customers and community above any mere transaction. If you’re like me and want a mechanic that you can trust to help you take good care of your automobile(s), you should check these folks out. You’ll get more out of your first conversation with Patrick, Rick or Anna than anything that I can write about my many awesome experiences with them.

Wow William, thank you! This means a lot to us. We're always here for your family and your German vehicles!

- Bimmer Rescue
5
Bimmer Rescue

Amazing place with a great staff. This is my first Mini and they looked it over and gave me an honest assessment on what work it needed. No pressure, they took pictures and explained exactly what was going on. I got a loaner while it was in the shop. Several of the mechanics worked at Mini prior to coming here and they know their stuff. I’ll be a return customer for sure.

Thank you Alec!!! We are so glad to help you with your MINI, enjoy that car!

- Bimmer Rescue
5
Bimmer Rescue

Thank you for the review Jane, we’re always here to help you with your BMW!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the review Laszlo! See you at your next service!

- Bimmer Rescue
5
Bimmer Rescue

Seriously the most awesome service. Brought my car for an inspection and right from the start they were super friendly and offered to get me an Uber to work while they looked it over. Unfortunately there was a lot more work required on it than I was willing to spend and they got me an Uber back to pick it up *AND* waived the fee for the inspection. I tried to pay for the Ubers and they wouldnt let me! Absolutely stunning service.

Thanks Malcolm, this is an awesome review! Bummer that the car needed too much, but i'm glad you were well informed, we're here to help you with your next car, make sure to have us to a Pre-Purchase Inspection before you buy to make sure it's a clean car!

- Bimmer Rescue
5
Bimmer Rescue

I’d recommend this place to anyone who owns a BMW, Mini, or Audi. Rick always thinks in your shoes and tries his best to help!

Thank you Yuchen! Rick is wonderful, we’re so glad to work with him. Thanks for choosing us!

- Bimmer Rescue
5
Bimmer Rescue

Very thorough report complete with relevant vehicle pictures. The report also included tutorial videos on particular areas of the car. They take into consideration your future plans for the car and prioritize items requiring attention. They use your prior service records in the evaluation process. Easy to work with and professional.

Thanks Mike!! I’m glad you enjoyed our approach! We’re always here to help you!

- Bimmer Rescue
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