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Richmond BMW and MINI Repair

Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Bimmer Rescue is THE place to turn your Bummer BMW back to Bimmer. Phenomenal customer service. Staff is very Professional, friendly, and proactive. Special shout out to Patrick and Kyle for going above and beyond in coming up with the best plan to rescue my BMW. Highly recommended to all the Bimmer owners. Definitely assigning them as the Primary Doctors for my Bimmer.

Thank you for the high praise, PJ. We appreciate you for sharing the good news about Bimmer Rescue. :-)

- Bimmer Rescue
5
Bimmer Rescue

I totally trust these guys with my car.

Thank you so much, Frances, for placing your trust in us. We look forward to seeing you next time. :-)

- Bimmer Rescue
5
Bimmer Rescue

Thoughtful diagnosis, excellent work and great service, all performed with genuine courtesy.

Thank you for the positive feedback, Mike. We appreciate you. :-)

- Bimmer Rescue
5
Bimmer Rescue

My experience at Bimmer Rescue was amazing!! The owner and all of the master techs and service crew are unbelievably helpful. Was having some issues with my car and it was taken care of more thoroughly than anywhere I had been before. They go above and beyond what is expected at an auto shop and the systems they have in place make it so easy. Thanks so much Bimmer Rescue!!

Thank you Jeff, this review means so much to our shop. We’re glad you chose us, we’re always here if you need something!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 star review Rick, we hope you’re enjoying your BMW!

- Bimmer Rescue
5
Bimmer Rescue

My car drives better than ever. Many thanks!

Thanks so much Steve!! We're so glad you liked it, that's a nice X3!

- Bimmer Rescue
5
Bimmer Rescue

After spending close to $10k at the Audi dealership in a little over a year on repairs and maintenance on my A8L, I was at my wits end. My experience with BR was markedly different, starting from my 1st phone call, when Patrick asked me detailed questions about my baby and told me to bring her right in and they'd get me in either a loaner or a rental (the dealership was offering an appt 2 weeks out & couldn't assure a loaner). By the next business day, they sent me a 12 page diagnostic report (with pictures and videos included!) on my car assessing the good & bad of every system in my car, triaging what was most important to address and what could wait. Because so much had to be done (due to what the dealership had NOT done), and because they took the time to deal with my 3rd party warranty company (something the dealership refused to do), they had my car for almost 3 weeks - completely footing a rental or loaner for me the entire time! In 1 service they fixed issues the dealership had been mucking around with for a year over multiple services. Customer service is 2nd to none - the shop is immaculate and modern, cold beer in the fridge, a treasure box for kids...Patrick even sent a mobile detailer to my house to clean my car afterwards! They give a 3 year warranty on all service - unheard of by the dealership. Was it cheap? Thankfully no - you don't want cheap work done on an $80k vehicle. But the charges were no more than the dealership and probably even less, all things considered. I wish I had found them from the beginning but now I won't go anywhere else!

5
Bimmer Rescue

Incredibly helpful, knowledgeable and nice. The staff here are great at helping you distinguish what needs to be fixed vs what can be fixed, and work with you so keep your car performing at its best without breaking the bank. By far the best experience I've had with a shop and happy to recommend to everyone

Thanks Matt!!! We’re so happy to have you as a customer, we’re always glad to help!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 star Ashley! I'm glad we were able to help you, we're always here if you need us!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 star review Scott!!! Drive safe this winter, see you sometime next year.

- Bimmer Rescue