Richmond BMW and MINI Repair

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Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Thanks for the 5 star Christopher! Have a great day!

- Bimmer Rescue
5
Bimmer Rescue

Even with all the problems dealing with Car Shield warranty ALL OF THE GUYS WERE GREAT! My car ended up stuck there for exactly 4 weeks, NOT due to shops fault. This is best place for a thorough evaluation of a car. No where else that I’ve even been to in 52 years of car ownership has done such a great job with the computer print out. Even my picky kid was happy and is currently looking for a car and making sure it can get serviced there. We now have a list of repairs that will eventually need to be taken care of in the future but know which take priority.

Thank you Pam! That warranty company was something else, but we're glad Rick kept on them and it all worked out. We are always here for you and your family, have a great day!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did a thorough job determining the condition of my 2013 BMW 528i xdrive that I recently purchased. They discovered problems with my car that were not disclosed by the dealer at the time of purchase. Jared of Bimmer Rescue was able to arrange a loaner for me and had my car evaluated in order of priority so I could make a sound decision which repairs required my immediate attention. They made the repairs and delivered my car back as promised. Great personalities and a pleasure to work with.

Thanks Aaron, i'm glad we were able to help you out with your purchase! Thanks for taking the time to write this review, we're always here to help!

- Bimmer Rescue
5
Bimmer Rescue

What could have been a potentially catastrophic day turned into a surprising - dare I say delightful - experience a few days ago. My Mini Clubman S's coolant line was knocked out of place from a piece of highway debris. As soon as we got to Bimmer Rescue, we were greeted very hospitably and they took my car in quickly. Patrick, an employee with BR, chatted with us about our weekend plans, BMWs, Germany and BR's racing team. As we continued to wait, BR's phone rang. I overheard Patrick speaking to a new customer and was really happy to learn that BR operates on a relationship-building business model, which I'm not sure if I have ever seen or experienced before. We were back on our way about an hour later and were very happy with our experience. TL;DR: this shop is really friendly, kind, knowledgeable, responsive, and really cares about customers' experience with them. 12/10 definitely recommend stopping by

THANK YOU JOAN! You all were so great to talk to, i'm so glad our team was able to turn that car around fast and get you back home!

- Bimmer Rescue
5
Bimmer Rescue

My first experience with Bimmer Rescue will not be my last. Very professional I was unable to bring my car for my appointment. I called the morning of and with no hesitation they came and picked my car up. I would highly recommend them for your car needs. They explain everything to you and what you need for your car without pressuring you to do repairs!lll You will not be disappointed taking your car to Bimmer Rescue!!!!

Thank you Tina, we're so glad you picked us to be your shop! That's an awesome X1, it will treat you well for a long time.

- Bimmer Rescue
5
Bimmer Rescue

The guys were awesome. I had my 1998 BMW 528I towed during the overnight in relation to a breakdown on route 95. My son had researched for repair shops in the area and this came back as one of the best. I was there at 8 am in the morning and met with Jared as he was opening up. I explained my situation to him. I had left Fort Bragg the day before driving 750 miles to R.I. I explained the symptoms to him. He texted me about 20 minutes later with the problem. Got authorization to do the work needed to get me back on the road. Job was completed and I was back on the road at 1:30 pm. Drove the 500 remaining miles home with no issues. Great place, great work and great people. Offered me coffee and/or water and then gave me some water to take with me. I would highly recommend Bimmer Rescue. Great work and great people. Thank you.

Tom, i'm glad you came to us, if you pass by this way you're always welcome to stop for a cup of coffee!

- Bimmer Rescue
5
Bimmer Rescue

Jared and Bimmer Rescue did a pre purchase inspection of a non BMW product. I called requesting it on a Wednesday. They got it inThursday morning. Report was in my email before lunch. Did I mention I was requesting this from South Carolina? What a bunch of no non-sense pros. I can not recommend high enough. Well done. Thank you.

Thank you David, I am so glad we were able to help you, we're always here for you should you need us! I hope we can meet you in person when you come up here.

- Bimmer Rescue
5
Bimmer Rescue

Thank you for taking the time to leave us this review Randy, it means a lot to us! See you next time!

- Bimmer Rescue
5
Bimmer Rescue

Thank you Rick and Anna!

No problem Makenna, we're always here for you and your car!

- Bimmer Rescue
5
Bimmer Rescue

Great service! Very responsive and great price on tires.

Thank you paige!!!! We’re always here to help!

- Bimmer Rescue
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