Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Bimmer Rescue is hands down one of the premier shops in RVA to take your BMW, Mini, or Audi to. The team (lead by Patrick and Rick) are top notch in professionalism, thoroughness, and kindness. Its a refreshing approach to vehicle maintenance and repair, and I appreciated their transparency in every step of the process. From keeping in touch, to a courtesy vehicle, to coordinating repairs with my existing warranty provider, this shop goes above and beyond in every aspect of service possible. I liken the experience to the "Chick Fil A Model for Cars", and they consistently deliver. This is the only shop I'll go to in RVA, and I appreciate both their mission and the opportunity to support a great shop!

5
Bimmer Rescue

To put it simply; these guys are real mechanics, not parts replacers. That may not mean much to the under forty crowd, but that’s pretty much what you get at a lot of dealerships, plus you don’t have to deal with a lot of “attitude”.

5
Bimmer Rescue

The staff is awesome!!!!

5
Bimmer Rescue

My experience is with my 2008 1-series that I adopted from my sister. I knew there was a lot of work to get done, and these guys broke it down for me and assessed what should be done right away and what could wait. The staff was very professional and honest about the time frame and the cost. They offered me a loaner, and kept me in the loop for the process. The work was done correctly and in a timely manner. I ended up getting my car detailed as well and that part was the part that blew me away! I do not recognize this car! For a 12 year old car it looks brand new, inside, and under the hood! Now detailing will be a part of everything I get done, and there is lots more to do..of course. Final say: These guys are rockstars! You won't be disappointed. (And if you are, they will go way above and beyond to make it right!!!)

5
Bimmer Rescue

When I want the job done right on my BMW I never go any place else. These folks personify professional service.

Thank you Jason! It is our pleasure to work with you. Thank you for your insightful conversations, we are always happy to have you around. Drive safe!

- Bimmer Rescue
5
Bimmer Rescue

Anna, Rick and their team are a great bunch to work with. I took my E46 M3 to them for a second opinion on some extensive work needed. They performed their Health Review service on my car. Ironically I ended up requiring even more work than was first projected by the dealership. That said, I chose to have Bimmer Rescue begin the work needed due to the trust their processes instilled in me. As all BMW owners know, there are times when it’s painful to be an owner! This is one of those occasions for me but I’m glad I found Bimmer Rescue through BMWCCA. Patrick and Rick- if I may make one suggestion, it’s to provide wash services to the cars before pickup. My car was extremely dirty when I got it back. One of the great touches of working with BMW Service is that you always pick up a clean car. It’s a small thing but certainly one element that got me convinced to stay a BMW owner these last 15 years. Thanks for all that you did to get me up and running!

5
Bimmer Rescue

Came to Bimmer Rescue for a second opinion about possible work my car needed and they saved me thousands that the dealer wanted to charge me. 10/10 recommend

5
Bimmer Rescue

Patrick, Rick and all of the technicians have continually provided outstanding support for my 2012 X series. The vehicle has a good deal of miles and things happen with BMWs of course. Patrick and team have taken extra steps working with me for best estimates on wear, value of repairs and options for worst-case scenarios and that goes well beyond what most teams would engage in. My vehicle continues to run at top performance and I feel very confident that the BR team will maintain it that way. I could not ask for a more personable and family-like experience. Thank you very much Bimmer Rescue team!

5
Bimmer Rescue

Seriously the most awesome service. Brought my car for an inspection and right from the start they were super friendly and offered to get me an Uber to work while they looked it over. Unfortunately there was a lot more work required on it than I was willing to spend and they got me an Uber back to pick it up *AND* waived the fee for the inspection. I tried to pay for the Ubers and they wouldnt let me! Absolutely stunning service.

Thanks Malcolm, this is an awesome review! Bummer that the car needed too much, but i'm glad you were well informed, we're here to help you with your next car, make sure to have us to a Pre-Purchase Inspection before you buy to make sure it's a clean car!

- Bimmer Rescue
5
Bimmer Rescue

Amazing place with a great staff. This is my first Mini and they looked it over and gave me an honest assessment on what work it needed. No pressure, they took pictures and explained exactly what was going on. I got a loaner while it was in the shop. Several of the mechanics worked at Mini prior to coming here and they know their stuff. I’ll be a return customer for sure.

Thank you Alec!!! We are so glad to help you with your MINI, enjoy that car!

- Bimmer Rescue
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