Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Bimmer Rescue came highly recommended by a friend and I have to say I was very pleased with the service they provided, I had a problem with my headlights but first let me start off by saying I was impress with how clean the facility is and the staff is welcoming, Kyle and Patrick are very knowledgeable, they went over every thing in detail with me before starting the work, they provided me with a loner as well, I did not feel like a customer I feel like family, you can tell the passion they have for helping and pleasing their customers, I was treated with the utmost respect I will be returning.

We are so glad you felt like family because that is absolutely what we strive for. Thank you for the wonderful review, Natasha!

- Bimmer Rescue
5
Bimmer Rescue

Great communication on what needed to be fixed. Runs great after. Car needed some love

We're always happy to give your car some love, Steve. Thanks for coming in to see us. :-)

- Bimmer Rescue
5
Bimmer Rescue

Balanced analysis, cost conscious

Thanks for the great feedback. We appreciate it. :-)

- Bimmer Rescue
5
Bimmer Rescue

My Mini Cooper "Gracie" has found a new place to get serviced! Thanks for the great service! My first visit won't be my last!!

5
Bimmer Rescue

First visit...Won't be my last!! Needed a new place to get my Mini Cooper serviced and I found it with Bimmer Rescue!! I felt great from the minute I dropped off my car. They graciously worked with my schedule...provided a loaner car and kept me informed all along the way. My "Gracie" has found a new home to get her up and running in tip-top shape! Thanks for the professional service Kyle & Patrick!!

Thank you Kim, we are honored that you chose us to take care of “Gracie”. We are always here to help!

- Bimmer Rescue
5
Bimmer Rescue

I seriously wish there was a 100 star option. This place is unreal. Full transparency, full care, and full respect. Honestly I’ve never had such a great experience with ANY business EVER. Patrick needs to be a teacher and teach people how business is supposed to be ran. I’m a woman ok, and i know very little about cars except changing my wiper fluid and i think that’s about it. I appreciated first of all getting pictures and explanations why something needed to be done and whether it was urgent or not. I was ripped off last year by a dealership for 2 minor things and a service, so this time I came to Bimmer Rescue for my service. Omg. If that place was a person, I’d give it a giant hug. I’ve had such a great experience that I can’t shut up about it. With everything they do, they have a 3 year warranty on it, AND you get a roadside assistance from them. So many things that a vook could be written about this place. If you have a BMW, Mini, or Audi, DON’T GO ANYWHERE ELSE! Thank you for taking care of Lucy and for giving me a peace of mind. You have gained a lifetime customer.

Thank you sooo much for this heart felt review, this means the world to us!!! We are so happy that you came our way and we are honored to take care of "Lucy" as long as you have her. Drive safe out there and please come to our art opening later this month!

- Bimmer Rescue
5
Bimmer Rescue

Great shop! Honest, fast, and high quality.

Thank you Glen! We appreciate the review, enjoy your X5!

- Bimmer Rescue
5
Bimmer Rescue

Had a pre-purchase inspection of a used BMW 2 series convertible. They checked everything, provided a thorough digital report on what needed to be addressed right away and what could wait. Answered my questions. They'll be maintaining the car after I buy it. Highly recommended.

Thanks for bringing the car into us for your pre-purchase inspection, Jack. We are delighted to help provide you with information that translates into stronger negotiation power. We look forward to seeing you and your new used car when you need us. :-)

- Bimmer Rescue
5
Bimmer Rescue

Absolutely positive experience. The detailed total vehicle check-in report identified and made recommendations for previously unknown issues. Kyle was very responsive & patient as I weighed the decision to proceed over several days. A 2002 325i worth bringing back to life. The entire staff is friendly and professional - who would guess that the following week, Gareth, whom I saw just once in the parking lot, would recognize & approach me in public to say hello and ask how the car was driving. 5 Stars!

Thank you so much, Mike, for the heartfelt review. We truly love our customers like family, and we're glad we could provide such a positive experience for you. Be well, and Merry Christmas! :-)

- Bimmer Rescue
5
Bimmer Rescue

I started going here years ago, and its one of the few places I trust to work on my car(s). I prefer them to the dealer and it is actually a faster / better customer service experience. Recognize that the price you pay here also covers - warranty, loaner vehicle (if coordinated ahead), and the additional service reports. Know that you can always refuse a service that you find to be overpriced before committing to it... but I prefer to come here over all the other places available.

Thank you Tom! We are so grateful that you've taken the time to leave this review!

- Bimmer Rescue
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