Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Great personal customer service and clear communication. Never feel rushed or hurried, when explaining any issues with my mini. Running great!! Thank you!!!

Thank you, Sharon, for sharing your experience with us. Enjoy motoring around in your MINI. :-)

- Bimmer Rescue
5
Bimmer Rescue

Finally a professional car service facility! They know BMW and get it right. I would recommend this facility to anyone who wants their car repair work done by the best. Patrick and the team are great 👍🏻

Thanks for the review Donn!! I’m glad you came our way, we’re always here to help!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue was a great experience for me and my 2006 X3! They responded right away when I made an e-mail appointment and worked with me to find an appointment that worked with my schedule. Because the work needed was extensive and I live 2+ hours away, they provided me with a loaner vehicle, which allowed me to continue on with what I needed to do. They did a thorough assessment of the state of my vehicle and gave me an honest assessment of what work was critical for my safety and what could wait. Kyle was my service rep and he was totally awesome - professional, knowledgeable, patient, and friendly. He kept me informed as my car was worked on and followed up a couple of days after the service was complete to make sure everything was OK. I am completely satisfied with my Bimmer Rescue experience. I was impressed with the quality of service and will certainly return for future service on my X3.

Thank you so much, Linda! We truly appreciate you and look forward to seeing you at the next service. :-)

- Bimmer Rescue
5
Bimmer Rescue

Very thorough inspection and efficient service on initial repairs. Enjoyed the ride service as well. My M5 will be back.

Thanks, Jim. We appreciate you and look forward to seeing you next time!

- Bimmer Rescue
5
Bimmer Rescue

If you are looking for top notch repair and maintenance shop for your BMW, look no further. The Bimmer Rescue team members know what they are doing from regular maintenance, to tricky convertible top repairs (enhancements), to scheduling on-going maintenance and check-ins. Once they conduct a full analysis of the condition of your vehicle, they will help make recommendations and prioritize

Thanks for the review Bik!!! I'm glad you enjoy our shop, we're always here to help you if you need anything!

- Bimmer Rescue
5
Bimmer Rescue

This was my first visit to BR.... The staff was great to work with and helpful from start to finish. I will absolutely return in the future.

Thank you for placing your trust in us, John. We look forward to seeing you next time!

- Bimmer Rescue
5
Bimmer Rescue

Great Service! Buying a Mini Cooper from out of state and needed a Prepurchase Inspection. Very friendly and easy to deal with over the phone. Thorough and detailed inspection with plenty of pictures and a good write up of what items needed attention. Would highly recommend.

Thanks Tim! I'm really glad you liked our process, we work so hard at it! We're always here if you need us, drive safe!

- Bimmer Rescue
5
Bimmer Rescue

Excellent customer service and attention to detail. Flexible and willing to work with the customer to ensure they are satisfied. BMW X5 Diesel emissions repair.

Thank you for the review Scot, and thank you for the great conversation yesterday, it's so great to get positive feedback from our clients!

- Bimmer Rescue
5
Bimmer Rescue

If you're a German car afficianado you've found your home. Personal service with personality, they gave me a ride to my meeting and offered to pick me up from my home the next day... And all I was getting was a state inspection! Could not reccomend any more highly.

Thank you for this review Jason!!! We enjoyed the conversation and we love your car! We’re always here, let is know if you need anything.

- Bimmer Rescue
3
Bimmer Rescue

Called several times to try to schedule service without result. I am sure they do good work, but if you can't schedule...

Rob, I'm so sorry you could not reach us. We work very hard to be responsive to customers, i'd like to know more about how you tried to contact us so we can improve our process. Always remember that you can call us at 804-793-8695, TEXT us at 804-409-2537, email us at [email protected] and reach us on Facebook messenger and Instagram. There is also an online appointment schedule on our website and we can operate by text message! We monitor and respond to all voicemails and digital communications within the hour. This was an isolated incident please try again!

- Bimmer Rescue
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