Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Splendid service and always in time. Flexibility to provide me with a lease car during the day so I didn’t had to modify my work schedule.

Thanks Alfredo!! We have been glad to take care of your family over the years, here's to many more. Have a great day!

- Bimmer Rescue
5
Bimmer Rescue

Thank you for the 5 star Brenda!

- Bimmer Rescue
5
Bimmer Rescue

Great art show, have a wonderful time.

Thanks Alice! I'm so glad you enjoyed our art opening for Kandi Rasnake, she did a wonderful job. If you ever meet an artist you think deserves an art opening send them our way!

- Bimmer Rescue
5
Bimmer Rescue

Top notch professionals! This is an exceptional organization by any standard. There is a "genuine" concern for the customer and their needs not only limited to your car but to you needs. Having owned and run several large companies I may be even more sensitive to customer service than most and this is a fine group of people that seem to instinctively have the "servants heart" attitude. Leadership looks for these people as this is more a character trait than a learned approach to customer interaction. Bimmer did rescue me and I would recommend them to family, friends, anyone who wants fair and responsible experience.

Thank you SO MUCH Terry for this heartfelt review. This means so much to us. We are always here to Rescue you again, let's make it preventative maintenance next time!!

- Bimmer Rescue
5
Bimmer Rescue

A Huge shout out and Mega Thank you to Patrick and the Bimmer Rescue family! They recently hosted an art show for me! Talk about being treated like a Queen! Wow! Is all I can say! I haven’t had an experience from “strangers” ever in my lifetime that has made me feel like “Family” ! They definitely take care of everyone with good care and compassion! They are absolutely the Best Place in town!

5
Bimmer Rescue

Had a cranking issue with my BMW X5 (days after allowing another mechanic service it). I contacted Bimmer Rescue by phone late Thursday evening and talked with Anna, who was very pleasant in listening and agreeing to look at my vehicle that day! Early the following day, Bimmer Rescue had located and narrowed down the issue, contacted me to share, and had it completed by the end of following business day. The service and professionalism of the staff was nothing less than stellar. I would definitely recommend Bimmer Rescue to anyone looking for a business that's courteous, respectable, and customer focused. I will definitely be doing business with them again! #excellentservice #customerfocused

5
Bimmer Rescue

I had a wonderful first time experience at Bimmer Rescue! Rick was very gracious, knowledgeable, and courteous. He is very personable and made me feel valued as a customer. I am very happy with the results, and will gladly recommend BR to my friends. Also, everyone that works there seems very happy and I think that speaks volumes .

5
Bimmer Rescue

This place will take great care of you, and your vehicle.

Thanks for the kind words, John. When you’re happy, we’re happy. 😄

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 stars, Keith! 😄👍🏻

- Bimmer Rescue
5
Bimmer Rescue

Amazing door-to-door service from Patrick and the rest of the crew at Bimmer Rescue. I stalled in Midlothian, VA on my way down to Florida and had my BMW towed to the nearest BMW service shop. BMW couldn't fixed the issue so that I looked for other resources while out of town. I found Bimmer Rescue because of their exceptional ratings and raving reviews so that I gave them a try. From the moment I first called to the day I picked up my car, customer service is top notch. They are very responsive via text, phone calls and made sure I am aware of what's being done to my car. They were able to find the problem that's causing the drivetrain malfunction on my Bimmer and fixed it for less than half of the cost BMW service repair was going to charge me for. Patrick also picked me up at the airport to their shop on the day I picked up my car. Thank you again for the quality work and service! More than 5 stars all the way!!

Thank you so much for your heartfelt review! 😄👍🏻 You rock!

- Bimmer Rescue
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