Richmond BMW and MINI Repair

just so everyone knows how fabulous this place is and how excellent their customer service is bimmer rescue Ana went the extra mile to help me with records for my insurance company. I can't tell you how impressed I am with this company. I was greatly impressed when Kyle personally helped me request the work I needed on my Mini Cooper new clutch and fly wheel and my all service checks and kept in touch explaining the whole process. this company goes above and beyond! I highly recommend them to all BMW Audi and Mini Cooper owners!

Bimmer Rescue goes the extra mile!! I’ve been a happy, satisfied customer for many years and find their service and work are unmatched. Everyone is always pleasant and professional.

Had brakes, rotors, timing belt and body work done to my X3. Overall I had a positive experience and Kyle and the team took good care of me. They were in constant communication w me and I appreciated that.

I have been working with Patrick and Bimmer Rescue for several years now and as always, the service that I receive is second to none. I feel very fortunate to have his team assisting me in maintaining my Mercedes and mini Cooper. I would highly recommend his services to anyone looking for a top notch service center.

Bimmer Rescue did an excellent job on my 3 series. I was contacted throughout the process and kept completely informed. They discovered issues early that saved me on potential headaches later. Worth every penny, their staff are friendly and knowledgeable. They make great use of technology to document work performed which includes pictures of various parts that can be texted to you for visual confirmation of any issues they uncover (or work to be performed). As a BMW owner in it for the long haul (I’m going for high mileage and long term ownership) I can rest assured that my vehicle will receive top quality preventive maintenance from Bimmer Rescue (they also have master technicians with two plus decades of experience). Thank you guys, you’re the best in town. I’ll be back in September for state inspection & December for bi annual maintenance

Always wanting a convertible; I purchased a 2003 BMW Z4 online that appeared to be in good shape. To rest assured that I made a solid purchase, I took the car to Bimmer Rescue and got one of their signature health checks. It proved to be a good decision as the car was given a thorough exam. There were several challenges with the car but nothing major and the team at Bimmer Rescue help me to create a plan to get all the repairs done in the most efficient and economical fashion. Several items have been repaired and I must say The Z4 is purring nicely! I would be remiss if I did not emphasize the fact that a team member from Bimmer Rescue kept me abreast of the status of my vehicle while under their care. That is very assuring to me. I still have a couple more things to do to the Z and I am on a maintenance schedule to have the services complete. If you are looking for knowledgeable BMW technicians, and a courteous, polite, and honest team of individuals to meet your BMW service needs, than look no further than Bimmer Rescue! Anna, Rick, Patrick, and Kyle exemplified excellent customer Care!

My 2013 Mini Countyman just hit 100,000 miles and the extended maintenance service plan with the dealership ran out. Anna got me checked in before they officially opened and got me an uber to and from work. Bimmer provided me with a very detailed report including pictures outlining everything related to my car. During pickup I got to meet Patrick and he's fantastic! I love his commitment to transparency with his customers and health and wellness with his employees. I feel good about supporting this local shop and will be back for all my future Mini needs.

Have a 12 year old mini and after her first visit to BR she runs like new! Feels super tight and rode got way smoother, even the kids noticed! Loved having the loaner option since we don’t live/work in Richmond, and the folks worked around my schedule, even when it changed last minute! Great crew, friendly, knowledgeable and with a great sense of humor! Will definitely come back for her next service!

Have been looking for a good mechanic for years. Will definitely go back to this place, great service and knowledgeable; showed me everything they suggested with in-depth pictures and descriptions.

Extremely positive experience. Patrick and Kyle are very personable, going the extra mile to make sure you are satisfied with the work. Special shout out to Gareth who, after my older BMW presented some challenges, was able to get my car running beautifully. Thank you all.