Richmond BMW and MINI Repair

Always easy to be nice when it all goes well, had a miss quote and Bimmer Rescue honored their word to me and provided a service car. I stand by those who show their principles when the going gets tough or not in their favor..its called Character and they have plenty..Military tradition here as a veteran myself..it shows :-)

Bimmer Rescue is the best car service I have ever used. Thank you for your consideration of your clients. Providing a loaner when needed, providing to and from deliver to your shop at my convenience, having coffee and snacks available, and having the most polite employees are just a few reasons for using your car service. The bonus is that you do wonderful work at a reasonable price and promptly! Thank you!

I took my Toyota RAV4 in because the touch screen on the audio system was no working properly. I had an extended warranty through Car Max. The people at Bimmer Rescue were great working w the warranty company and Car Max to get a refurbished panel. I really appreciated the time and care they showed to get my vehicle back to me in time for a road trip I had planed. Everyone I dealt was wonderful and careful to follow COVID procedures. They are really great. I will be back.

I was very pleased with both the service and customer service experiences. Their new receptionist and Jared took great care of me. The receptionist gave me a tour of the shop, pointed out the team members and told me about their areas of expertise and how they all work together to get the job done. The use of technology to tell me what went on with my car was awesome. A very nice touch. Overall, my first visit exceeded expectations. Great job Bimmer Rescue!

This was my second time with Bimmer Rescue and I couldn’t be more happy and satisfied! I wish that I had not detoured to other repair shops and the BMW dealership in between! Bimmer Rescue team is very professional, friendly, and proactive! They are very transparent and honest about the diagnostics and will recommend the services as per the priority and severity that is genuine keeping customer satisfaction and your Bimmer health as their primary concern! Thank you so much again for the phenomenal service! I am never going to any where else again for my Bimmer! A++++++. Highly recommended

My review is not about cars but about the willingness of the Bimmer rescue team to come to the rescue for healthcare professionals in a time of need. As a periodontist going back to work during Covid, my colleagues and dental team were in need of face shields which fit over our glasses and magnification we use for all of our treatment. I heard about Bimmer rescue donating these visors and shields to the frontline hospital workers. I contacted Patrick and he immediately had shields for my dental team. WIth these masks I feel both our patients and staff are safe. Thanks to the Rescue team

Repaired a headlight. Answered all my questions, quick turnaround to complete the work. Their technicians always do great work but what sets them apart is how their front office helps with all the other logistics - loaners, pick up, drop off, appt times. They do an incredible job of accommodating busy schedules. Great folks to work with!