Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

I’m new to Richmond and drive an Audi which I won’t trust with just anyone and no one wants to deal with the dealership. These guys have been great - they’re professional, attentive and even fun. They've had quick service with loaner car options which made my life much easier.

Thanks, Jenny, for placing your trust in our team. We hope you love Richmond and look forward to seeing you at the next service. 😄👍🏻🚘

- Bimmer Rescue
5
Bimmer Rescue

Kyle was amazing this was first rate service! My work was done quickly. Highly Recommend

So glad we were able to deliver a great customer service experience! Thank you, Jody!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did a great job working on my 27 year-old BMW E36 with included a host of maintenance, a wheel bearing replacement, brake hose replacements, and rear brakes. Kyle's professionalism and the quality of the work performed by the techiician(s) was outstanding. I felt like they went out of their way to make me feel like a valued customer, and that they liked working on my car. Thank you!

We are so glad to hear that we are living up to our intentions of great customer service. So happy that you are happy, Greg. Thank you!

- Bimmer Rescue
3
Bimmer Rescue

I had my care serviced here for 3-4 years and although some times I had to bring it back the next day for something minor, I liked the staff and of course, Patrick is a real charming guy. My company went through an M&A so I had to scrutinize expenditures a bit more closely after being laid -off. I asked Patrick anything he could do to keep the costs down would be really appreciated while going through a rough patch. Now I know it is not Bimmer Rescue's job to act as a non-profit for folks in a bind, but I needed to have my belt-tensioners replaced due to a warning light on the dash. Bimmer quoted me $1100. I don't know why but that seemed high so I checked around and got pricing for parts and labor at Richmond BMW (yes I know not to get my car worked on there!). To have it done at the dealership came to $550. Odd that is was exactly double the Bimmer quote. Now these guys are good and most that own German performance are accustomed to and even pride themselves on the cost of maintaining their beauties, however that seemed like a pretty hefty premium for the privilege. I have not been back since simply because I can't justify the difference. So three stars up because they are good, 2 stars down due to the premium. Update: Within a half hour of this post I got a call from Patrick. At the time the aforementioned experience occurred when there was an employee that handled the quote who no longer works there. Actually Patrick was never involved in comprising the quote. That being said it does say a lot about Patrick in that he was concerned enough to reach out to me and discuss what transpired. I will give the benefit of the doubt, knowing Patrick, that the employee was in err when comprising the quote.

Greg, first off thank you for sharing feedback with us, we use this feedback to make changes in our business; we take your words very seriously. Thank you for also taking my phone call today, i'm glad you were receptive and kind even know we haven't seen each other in 4 years. If we are more expensive it is usually because we are doing more work while we are in there, or there are diagnostics / required taxes included in our price that another shop is not including with an over the phone quote. I want to make sure that there was a fair comparison in price and value so I will find your records and I will call the dealership to see if they have a written quote from 2016 as well. I will call you before the weekend with my findings, again thank you for your feedback!

- Bimmer Rescue
5
Bimmer Rescue

These guys know what they're doing! I had 4 control arms replaced on front and rear, and alignment dialed in on my A4, and the handling is super tight now. The real challenge however was in dealing with my warranty company. Even though a complete mess, Kyle stayed on it. Won't even consider going anywhere else in the future. Even got some complimentary swag when I hopped in to go home.

Tim! So glad we could deliver an excellent customer experience for you. Thanks for the awesome review!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue came highly recommended by a friend and I have to say I was very pleased with the service they provided, I had a problem with my headlights but first let me start off by saying I was impress with how clean the facility is and the staff is welcoming, Kyle and Patrick are very knowledgeable, they went over every thing in detail with me before starting the work, they provided me with a loner as well, I did not feel like a customer I feel like family, you can tell the passion they have for helping and pleasing their customers, I was treated with the utmost respect I will be returning.

We are so glad you felt like family because that is absolutely what we strive for. Thank you for the wonderful review, Natasha!

- Bimmer Rescue
5
Bimmer Rescue

Great communication on what needed to be fixed. Runs great after. Car needed some love

We're always happy to give your car some love, Steve. Thanks for coming in to see us. :-)

- Bimmer Rescue
5
Bimmer Rescue

Balanced analysis, cost conscious

Thanks for the great feedback. We appreciate it. :-)

- Bimmer Rescue
5
Bimmer Rescue

My Mini Cooper "Gracie" has found a new place to get serviced! Thanks for the great service! My first visit won't be my last!!

5
Bimmer Rescue

First visit...Won't be my last!! Needed a new place to get my Mini Cooper serviced and I found it with Bimmer Rescue!! I felt great from the minute I dropped off my car. They graciously worked with my schedule...provided a loaner car and kept me informed all along the way. My "Gracie" has found a new home to get her up and running in tip-top shape! Thanks for the professional service Kyle & Patrick!!

Thank you Kim, we are honored that you chose us to take care of “Gracie”. We are always here to help!

- Bimmer Rescue
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