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Richmond BMW and MINI Repair

Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Thank you! I had a leak in the back on the driver side and could not figure out where the water was coming in. I took it to a couple of other garages and both assured me it was the drains from the sunroof that were clogged. I had one of them clean the drains and I thought that was that. I ran it through a car wash and the water was still there. I called one of the shops and they recommended Bimmer Rescue. I took my car to Bimmer Rescue and described the problem. Showed them where I thought the water was coming in and left the car there. I was called early the next day with a description of the problem and what was required to take care of it. Long story short, no more water! Even with the crazy rain we’ve had, no more water. I would highly recommend these guys. Kyle was great and the service techs did a wonderful job. While they had my car they performed an in-depth inspection and sent me the report. I was told my 2012 328i is in great condition. There were a few non critical recommendations which I'll let them take care of when required. Thanks so much Bimmer Rescue. I will be seeing you again for routine maintenance and if there are any issues that ever come up.

Thank you so much for taking the time to leave this review Mike, i’m so glad you appreciated our service and the diagnostic process we take for water leaks, they can be tricky. We’re always here to help, call us when you’re ready to catch up on some of that maintenance, your car is so nice!

- Bimmer Rescue
5
Bimmer Rescue

Greatly enjoyed the entire experience from beginning to end with Patrick and his crew of highly knowledgeable, and friendly crew. Innovative practices prove how much they value their customers time and patronage. Will recommend to everyone I know!

Thank you Will, I really appreciate you taking the time to write this review. We are trying to change the public perception of our industry for the better and I'm glad you see that in our company.

- Bimmer Rescue
5
Bimmer Rescue

First timer. Excellent marketing brought Bimmer Rescue to my attention. An excellent website drew me further into their clutches (pun intended). I figured I'd give them a try and see if they were as good as they appeared to be online. They turned out to be even better. No, really. They text you the status of your car, with photos! They respond to text message questions. And they are all really nice guys. I made an appointment to take in my other car when I picked up my first one from them. Highly recommended.

Thank you so much for sharing the good news about Bimmer Rescue. We appreciate you and look forward to seeing you next time. :-)

- Bimmer Rescue
5
Bimmer Rescue

My son and I drove out from Colorado. He is relocating to start his first job after college. His car broke down shortly after we arrived to Richmond. Bimmer Rescue worked with us on our deadline. They had originally informed that it might be a couple of days before they could get to the vehicle. After we shared our situation, ( son starting a job, parent had to return to Colorado), they expedited a diagnostic evaluation on the vehicle. Customer service was Amazing! They informed us our vehicle was not worth repair and they allowed us to keep the vehicle at their shop until we could make arrangements for it. The diagnostic information was impressive, they provided pictures of the problem areas and an explanation. I believe they are an honest, reputable auto repair shop and I recommend them !

Thank you so much, Debra, for sharing the good news about the service we provide at Bimmer Rescue. Have a terrific weekend! :-)

- Bimmer Rescue
5
Bimmer Rescue

Great experience with the guys at Bimmer Rescue. Everyone was polite, courteous and very knowledgable in the work they were doing. What is great is they provide you with a report on your vehicle to help you better understand what maintenance is vital and what may be needed down the road. Really helpful if you plan on having your vehicle for a while and want to keep it in top shape. Definitely trust these guys to look after my vehicle!

Thank you so much for the great feedback, Daniel. We appreciate you and look forward to seeing you next time. :-)

- Bimmer Rescue
5
Bimmer Rescue

The staff at Bimmer Rescue is bar none the best in the area. They have a level of dedication that I have not seen in any dealership experience I've had. If you want a job done right take your car to them.

Thank you so much James, this means a lot to us. I'm so glad you enjoyed the culture we have worked so hard to create here at Bimmer Rescue. We are always here to help you, just let us know when you need something!

- Bimmer Rescue
5
Bimmer Rescue

Nice shop. Friendly and knowledgeable people. Great communication skills. Work preformed was comparable in price to other shops.

Thanks Jean, i'm glad that you enjoyed our service, we loved working with you as well. Drive safe, see you at your next scheduled service!!!

- Bimmer Rescue
5
Bimmer Rescue

The guys at Bimmer Rescue are great! Very knowledgeable, responsive and nice. I look forward to working with them for the rest of my Mini’s life. I can’t say enough about these guys. Dropped my car off. Went out of town for work. The car needed warranty work. They drive it to the Mini dealership for repair AND picked it back up for me. No charge! The know customer service. I’m a customer for life.

Thanks Ashley!!! We love working with Mini’s and their owners! Thanks for joining our auto repair family, we’re always ready to help!

- Bimmer Rescue
5
Bimmer Rescue

I had a leak in the back on the driver side and could not figure out where the water was coming in. I took it to a couple of other garages and both assured me it was the drains from the sunroof that were clogged. I had one of them clean the drains and I thought that was that. I ran it through a car wash and the water was still there. I called one of the shops and they recommended Bimmer Rescue. I took my car to Bimmer Rescue and described the problem. Showed them where I thought the water was coming in and left the car there. I was called early the next day with a description of the problem and what was required to take care of it. Long story short, no more water! Even with the crazy rain we've had, no more water. I would highly recommend these guys. Kyle was great and the service techs did a wonderful job. While they had my car they performed an in-depth inspection and sent me the report. I was told my 2012 328i is in great condition. There were a few non critical recommendations regarding fluids which were coming up anyway. Thanks so much Bimmer Rescue. I will be seeing you again for routine maintenance and if there are any issues that ever come up.

5
Bimmer Rescue

AMAZING! I cannot say enough good things about Bimmer Rescue. My 2009 3series has incurred more issues than I expected, but every time something comes up, Patrick or Mike at Bimmer Rescue always save the day. They are reliable, friendly, timely, and always charge a fair price. And of course, they are extremely knowledgeable about cars, especially BMW's. They always offer to pay for a ride home/provide a rental if needed. Ive never waited longer than three days for my car to be back in perfect shape. Car trouble can never be considered a good time, but Bimmer Rescue makes the experience a whole lot less painful. I honestly don't know what I would do without them! Thanks guys!