I was involved in an accident that did something to the transfer case on my car. The insureds insurance company sent the car to Mercedes of Richmond to diagnose the problem. They found the problem, but refused to say whether or not it was caused by the accident (you're asking yourself, what's the point of sending it to Mercedes in the first place, right?). Trust me when I say don't waste time at the Mercedes dealership. There are so many other repair shops out there who do better work with a higher level of professionalism and Bimmer Rescue is one of them. I paid out of pocket to take my car to Bimmer to prove once and for all that the failure of the transfer case was brought on by the accident. They were able to diagnose the cause and the effect and show the claims adjuster what had happened inside the transfer case. Could Mercedes have done the same thing, sure they could have, but they weren't interested in doing that...that's what makes Bimmer Rescue different. They were able to get me the resolution I needed to make me whole again and they did it at the expense of losing the work for themselves, since it unfortunately led to the car being declared a total loss. I met Patrick through his volunteer work with the Boy Scouts for the Automotive Maintenance merit badge and I dealt with Rick for the work I needed. I can highly recommend them and can tell you that regardless of what happens or the way things turn out, they just want their customers to be happy and whole.
Mark thank you so much for these nice words, we are very grateful to have you as a client, this means so much to us. At Bimmer Rescue we care about the person to person relationship, and we are here for you any time, so if you decide to buy a new car just bring it to us for an Pre Purchases inspection. Also Thank you very much for participating in our Automotive Maintenance classes.
- Bimmer Rescue