Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Amazing door-to-door service from Patrick and the rest of the crew at Bimmer Rescue. I stalled in Midlothian, VA on my way down to Florida and had my BMW towed to the nearest BMW service shop. BMW couldn't fixed the issue so that I looked for other resources while out of town. I found Bimmer Rescue because of their exceptional ratings and raving reviews so that I gave them a try. From the moment I first called to the day I picked up my car, customer service is top notch. They are very responsive via text, phone calls and made sure I am aware of what's being done to my car. They were able to find the problem that's causing the drivetrain malfunction on my Bimmer and fixed it for less than half of the cost BMW service repair was going to charge me for. Patrick also picked me up at the airport to their shop on the day I picked up my car. Thank you again for the quality work and service! More than 5 stars all the way!!

Thank you so much for your heartfelt review! You rock!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 stars, Keith!

- Bimmer Rescue
5
Bimmer Rescue

Top notch all the way around! I dealt mostly w/Kyle, but everyone I talked to was extremely courteous and Kyle was the best service advisor I’ve ever dealt with. Their shop is tucked back a little off of the “main drag”, but customer area is super clean, comfortable, and even has a section for kids. I took my X3 in for some warning lights and as part of their diagnostic check they went through the entire vehicle documenting anything they saw. They even sent me a comprehensive report that ranked everything with pictures! They diagnosed the problem and fixed it with no issue, but I also loved that they told me all the little maintenance things that would come up so I could plan ahead. It wasn’t a shell game at all, it was educational and all stuff that’s pretty expected from these wonderful cars. Do not take your bimmer anywhere but here!!

Thanks for coming in to see us, Mack! We appreciate you and look forward to seeing you next time.

- Bimmer Rescue
5
Bimmer Rescue

I am fairly new to Richmond and was looking for a quality BMW service provider on Google when I came across Bimmer Rescue. I am particular about who works on my vehicles and in this case my son's M3. There is a lot of trust in experience with high performance vehicles, having the knowledge to understand common issues and the knowledge to resolve them. I put my trust in Bimmer Rescue and they didn't disappoint. They are very thorough, they understand your vehicle and they don't give it back until it is right. Not to mention the excellent customer service...thank you Kyle, Patrick and Mike. Kyle kept me informed along the 4 week or so journey of restoring the M3 back to health. The mechanic did a great job diagnosing the vehicle and correcting the issues. There is a noticeable difference in the performance and driveability. Thank you Bimmer Rescue, I will recommend your services to anyone that needs them!

Thank you Todd!!!! We really appreciate you writing about your experience with us!

- Bimmer Rescue
5
Bimmer Rescue

Bimmer Rescue did a great job on my M5 service. The process was completely painless, I got a full report on my vehicles various systems and reports and pictures of everything of interest or concern. Excellent service and a great value! Sorry BMW- Bimmer Rescue gets all of my business going forward!

5
Bimmer Rescue

Amazing door-to-door service from Patrick and the rest of the crew at Bimmer Rescue. I stalled in Midlothian, VA on my way down to Florida and had my BMW towed to the nearest BMW service shop. BMW couldn't fixed the issue so that I looked for other resources while out of town. I found Bimmer Rescue because of their exceptional ratings and raving reviews so that I gave them a try. From the moment I first called to the day I picked up my car, customer service is top notch. They are very responsive via text, phone calls and made sure I am aware of what's being done to my car. They were able to find the problem that's causing the drivetrain malfunction on my Bimmer and fixed it for less than half of the cost BMW service repair was going to charge me for. Patrick also picked me up at the airport to their shop on the day I picked up my car. Thank you again for the quality work and service! More than 5 stars all the way!!

We're happy we could be of service, Scott, and appreciate your heartfelt review. Safe travels!

- Bimmer Rescue
5
Bimmer Rescue

Absolutely love this place! Great service and I won’t ever go anywhere else!

Thank you Cassie, that really means a lot to us! Anytime you need anything give us a call!

- Bimmer Rescue
5
Bimmer Rescue

I took my E30 to Bimmer Rescue for an overview of what it needed or will need in the future since it’s a 27 year old car and they wrote up a report that was just amazing, it was very detailed with pictures and videos of everything that they found, it was split into three different categories/color-coded, it gave me an insight on how to proceed with my restoration.

Thank you for the 5 star review!

- Bimmer Rescue
5
Bimmer Rescue

Always a great experience! Everyone is awesome to work with. I will always get me car serviced here.

Thank you taking the time to leave us a review, we really appreciate it! We’re glad to be 'Your Shop' see you next time!

- Bimmer Rescue
5
Bimmer Rescue

Thanks for the 5 star review! We look forward to helping you next time!

- Bimmer Rescue
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