RICHMOND GERMAN AUTO REPAIR

My review is not about cars but about the willingness of the Bimmer rescue team to come to the rescue for healthcare professionals in a time of need. As a periodontist going back to work during Covid, my colleagues and dental team were in need of face shields which fit over our glasses and magnification we use for all of our treatment. I heard about Bimmer rescue donating these visors and shields to the frontline hospital workers. I contacted Patrick and he immediately had shields for my dental team. WIth these masks I feel both our patients and staff are safe. Thanks to the Rescue team

Repaired a headlight. Answered all my questions, quick turnaround to complete the work. Their technicians always do great work but what sets them apart is how their front office helps with all the other logistics - loaners, pick up, drop off, appt times. They do an incredible job of accommodating busy schedules. Great folks to work with!

I've been a repeat customer of Bimmer Rescue for several years now and intend to remain one as long as I'm driving German! The staff are all friendly and professional and make you feel at ease while talking to them. I'm always seen promptly on arrival and there are no long waits. After an inspection is performed, you receive a list of potential work items that is graded on urgency. It's helpful to have insight into what's critical and what isn't; it's also useful to see what work might be due in the next 12 months so there are fewer surprises. Everything is available for review online and it helps make the process really streamlined. There is no high pressure phone call to have you commit to different jobs. The team is always great about getting me a ride share while the work is being done and I've never had a problem with the car not being ready when it was promised. A+ operation all the way around!

Brought my Z3 here for inspection and “health check”. Was impressed from moment one! Thorough is the word to describe them. Top notch organization. I will be back.

Excellent customer service and very detailed on the repairs. I would recommend this place to anyone that wants quality service. Rick is top notch with his service