Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Couldn't be happier with my experience at Bimmer Rescue. Was looking for non-dealer mechanic to get a PPI done for a private seller in Richmond. Called a few places, and quickly decided with Bimmer Rescue after speaking over the phone with Sara. They were very upfront about the service they offered and the expectation from the start--what it did, and did not involve. Bimmer Rescue was a little pricier for a PPI than a competitor but offered a more comprehensive inspection. The inspection was very thorough and gave me confidence in knowing what I was getting into with my purchase. The verbal explanation over the phone and the detailed written summary alone was more than worth it. Special mention to Sara for the excellent customer service and patience. For anyone considering... you will be in good hands. I would choose Bimmer Rescue again without any hesitation. Thanks guys!

Martin, thanks for the good review! You made a good move purchasing a Pre-Purchase Inspection, half the time the cars we PPI look great but have gremlins lurking under the hood. The peace of mind knowing what maintenance to expect is a valuable thing! Happy motoring, enjoy the Z4.

- Bimmer Rescue
5
Bimmer Rescue

We have a BMW 535is, 533i and a Porshe 944. I've always done the maintenance on our cars but I just don't have the time that the collection requires. These are very much loved vehicles and it really is difficult to trust just anyone with them. I've used several other shops in the area but have never felt comfortable or satisfied. Patrick has the same level of appreciation for these old cars and it really shows in his attention to detail. I've taken all 3 cars to him at different times and he prepared a very detailed estimate of all repairs and worked with me on what items should be addressed now and what could wait. Patrick was very sensitive to my time requirements, but also made sure that everything was completed with care. I had been accumulating parts for a few of the repairs needed and Patrick had no issue with me providing some parts that he needed and sourcing all the other parts at a very reasonable cost. 100% satisfied and would recommend to anyone.

Randy, thanks for the review! We were sad to hear that you sold your M52 swapped E30, but we know that anytime you sell an awesome car another awesome car seems to migrate in to take its place!

- Bimmer Rescue
5
Bimmer Rescue

Fair, honest, and competent. What more can I say?

5
Bimmer Rescue

I will always bring my 98 M3 to Patrick and his crew at Bimmer Rescue. I have used his services before he opened up shop and I am so glad he has a great place to work out of. Love the serves and the pricing. Very honest and to the point. Thanks Guys.

Thanks for the review Chris! Come by and check out our new facility when you are back from Colorado!

- Bimmer Rescue
5
Bimmer Rescue

First and foremost, I want to state that owner Patrick McHugh may be the most honest, honorable, respectful, and professional BMW shop owners in the USA. My daughter moved to Richmond with her new job from San Antonio, Texas. Shortly after her arrival, she began to have problems with her 2004 325i overheating. Patrick gave the car a complete check up to find out that the car needed a new headgasket. Patrick was kind enough to put her car in storage until my daughter decided what she wanted to do. Well, she decided to sell the car and purchase a newer one. During the interim of about one month, Patrick placed two for sell ads in his facebook account and another site. During that period of time, Patrick stored my daughter's car free of charge. Shortly thereafter, someone saw the ad, made an offer and we sold the car. Simply stated, Patrick cared enough to help out a young lady, my daughter, who was very from home. I have two(X5 and 528i) BMW's here in N.M., and I pray daily to have someone like Patrick McHugh and Bimmer Rescue near me in Albuquerque. To other BMW owners in the Richmond area, you will not find a more honest and professional person than Patrick McHugh.

5
Bimmer Rescue

If you have a BMW you are nuts if you take your car anywhere else. Patrick and the crew at Bimmer Rescue were more than helpful. When I dropped the car off, Patrick took the time to describe the possible problems as well as the associated costs. He also had complete confidence he could diagnose the issue which meant a lot because two other repair shops didn't diagnose or fix the issue. He called me later with the diagnosis and immediately emailed me a detailed quote with repair fees. I actually ended up selling the car and he helped me find an excited buyer by taking pics, posting on Facebook and Craigslist, all at no cost. Very trustworthy, helpful shop that has your best interest in mind.

5
Bimmer Rescue

I have to admit, I was at wit's end with this car, ready to sell, but knew I was facing some repairs before I could. Didn't know who to trust for straight answers. Long story short, after finding and dealing with Bimmer Rescue, I have newfound confidence I can keep and enjoy this little gem and know exactly what I'm getting in service. Patrick is highly knowledgeable and a delight to deal with. He arranges repair estimates in priority order and explains each item with you in a straightforward, factual manner so you can make completely informed decisions about repairs. Outstanding communication that inspires trust. No surprises. What a rarity! Same for the people on his team; everyone takes great pride in their work. Super group of people! (It is rare that I'm motivated to write a review.)

5
Bimmer Rescue

Patrick & Matt are really great mechanics & honest guys. Always told me what I needed and what I didn't need. Absolute trust. Found repairs that BMW missed for a much more reasonable price. They only use quality parts, and the prices they give you are almost the same as you can get from the internet. Patrick is patient and articulate, and answers all of my questions no matter how marginal. I refuse to go to any other mechanic in Richmond.

5
Bimmer Rescue

Great experience, nothing better than getting service done by an enthusiast- you always know they care about their work. Great little shop, my car feels significantly better since it's repairs, I highly recommend them.

5
Bimmer Rescue

What's not to love about Bimmer Rescue? Fast service, excellent communication, honest quotes and pricing, and expert diagnostics from a fellow Bimmer enthusiast. Patrick is the real deal. He treats your car as his own and obviously loves what he does and takes pride in his work. I would recommend his service to anyone and everyone.

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