Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Great place in all aspects. Will only be serving my car at Bimmer Rescue! They are truly a BMW Doctor.

5
Bimmer Rescue

Patrick and Sara and Bimmer Rescue team are fantastically phenomenal in both their customer service skills and BMW knowledge. They are easy to do business with and without a doubt the best in their field. From a precise and thorough inspection to the patience in explanation from Sara we are confident we made a solid decision in selecting Bimmer Rescue for our service needs for our X5 and 530i. Albeit we gave much of our business directly to the BMW Cville dealership which is more convenient for our family. I can positively say we will for many years of BMW ownership to come we will not need to go back to the service center at the dealership. Rather we will turn to Bimmer Rescue for all our current and future BMW service needs! Way to Go Bimmer Rescue!

5
Bimmer Rescue

We have a 1999 Z3 and it only had 40,000 miles on it. My wife loves the car and wanted to drive it for another 10 years so we decided to spend some money on it to get into very good condition. After we reviewed the available BMW service alternatives we settled on Bimmer due to their specialization on BMW's and the good reviews. We are very pleased with our choice. After an evaluation of the car they shared with us a list of items starting with safety and progressing to cosmetic, at the other end of the scale, which we should consider, and suggested alternatives which would save us money. All of the work was done well: on time; and at the agreed upon price (they even threw in a few things for free). They are honest, competent, fair, and a pleasure to deal with.

Charles, thanks again for trusting us with your BMW, you and your wife were a pleasure to deal with, our team really enjoyed making the car new again!

- Bimmer Rescue
5
Bimmer Rescue

I recently purchased a 2001 BMW 330xi with 95k miles. The car was 13 years old and needed some work. Buying a used auto is stressful enough, and taking a BMW into the dealership is out of the budget. Bimmer Rescue did a full inspection of the vehicle that allowed me to have a running list of all the things that are bad or need fixing in the near future. They allowed me to fix the most important things first, at a fraction of the cost BMW would charge. This running list will help me keep the resale value of the car up, and gives me confidence in the functionality of the car. It is important to note that they use OEM parts, and dont skimp on the small things. They are courteous, patient, and finished the work quickly. I would recommend them strongly, especially for the BMW enthusiasts among us

Thanks for the review Matthew!

- Bimmer Rescue
5
Bimmer Rescue

Couldn't be happier with my experience at Bimmer Rescue. Was looking for non-dealer mechanic to get a PPI done for a private seller in Richmond. Called a few places, and quickly decided with Bimmer Rescue after speaking over the phone with Sara. They were very upfront about the service they offered and the expectation from the start--what it did, and did not involve. Bimmer Rescue was a little pricier for a PPI than a competitor but offered a more comprehensive inspection. The inspection was very thorough and gave me confidence in knowing what I was getting into with my purchase. The verbal explanation over the phone and the detailed written summary alone was more than worth it. Special mention to Sara for the excellent customer service and patience. For anyone considering... you will be in good hands. I would choose Bimmer Rescue again without any hesitation. Thanks guys!

Martin, thanks for the good review! You made a good move purchasing a Pre-Purchase Inspection, half the time the cars we PPI look great but have gremlins lurking under the hood. The peace of mind knowing what maintenance to expect is a valuable thing! Happy motoring, enjoy the Z4.

- Bimmer Rescue
5
Bimmer Rescue

We have a BMW 535is, 533i and a Porshe 944. I've always done the maintenance on our cars but I just don't have the time that the collection requires. These are very much loved vehicles and it really is difficult to trust just anyone with them. I've used several other shops in the area but have never felt comfortable or satisfied. Patrick has the same level of appreciation for these old cars and it really shows in his attention to detail. I've taken all 3 cars to him at different times and he prepared a very detailed estimate of all repairs and worked with me on what items should be addressed now and what could wait. Patrick was very sensitive to my time requirements, but also made sure that everything was completed with care. I had been accumulating parts for a few of the repairs needed and Patrick had no issue with me providing some parts that he needed and sourcing all the other parts at a very reasonable cost. 100% satisfied and would recommend to anyone.

Randy, thanks for the review! We were sad to hear that you sold your M52 swapped E30, but we know that anytime you sell an awesome car another awesome car seems to migrate in to take its place!

- Bimmer Rescue
5
Bimmer Rescue

Fair, honest, and competent. What more can I say?

5
Bimmer Rescue

I will always bring my 98 M3 to Patrick and his crew at Bimmer Rescue. I have used his services before he opened up shop and I am so glad he has a great place to work out of. Love the serves and the pricing. Very honest and to the point. Thanks Guys.

Thanks for the review Chris! Come by and check out our new facility when you are back from Colorado!

- Bimmer Rescue
5
Bimmer Rescue

First and foremost, I want to state that owner Patrick McHugh may be the most honest, honorable, respectful, and professional BMW shop owners in the USA. My daughter moved to Richmond with her new job from San Antonio, Texas. Shortly after her arrival, she began to have problems with her 2004 325i overheating. Patrick gave the car a complete check up to find out that the car needed a new headgasket. Patrick was kind enough to put her car in storage until my daughter decided what she wanted to do. Well, she decided to sell the car and purchase a newer one. During the interim of about one month, Patrick placed two for sell ads in his facebook account and another site. During that period of time, Patrick stored my daughter's car free of charge. Shortly thereafter, someone saw the ad, made an offer and we sold the car. Simply stated, Patrick cared enough to help out a young lady, my daughter, who was very from home. I have two(X5 and 528i) BMW's here in N.M., and I pray daily to have someone like Patrick McHugh and Bimmer Rescue near me in Albuquerque. To other BMW owners in the Richmond area, you will not find a more honest and professional person than Patrick McHugh.

5
Bimmer Rescue

If you have a BMW you are nuts if you take your car anywhere else. Patrick and the crew at Bimmer Rescue were more than helpful. When I dropped the car off, Patrick took the time to describe the possible problems as well as the associated costs. He also had complete confidence he could diagnose the issue which meant a lot because two other repair shops didn't diagnose or fix the issue. He called me later with the diagnosis and immediately emailed me a detailed quote with repair fees. I actually ended up selling the car and he helped me find an excited buyer by taking pics, posting on Facebook and Craigslist, all at no cost. Very trustworthy, helpful shop that has your best interest in mind.

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