RICHMOND GERMAN AUTO REPAIR

I previously took my 2014 BMW to the dealerships for all maintenance. I am glad to have found Bimmer Rescue. The team were great to deal with, offering free pickup of my vehicle and a free loaner while the serviced the car. The provided updates and recommendations for service, and performed the work and a fair price. I will definitely use Bimmer Rescue going forward for all my BMW services.

Awesome service. Will never go to dealership again.

Very professional and thorough. Pricing was high but not outrageous. Will use them in future.

Even with all the problems dealing with Car Shield warranty ALL OF THE GUYS WERE GREAT! My car ended up stuck there for exactly 4 weeks, NOT due to shops fault. This is best place for a thorough evaluation of a car. No where else that I’ve even been to in 52 years of car ownership has done such a great job with the computer print out. Even my picky kid was happy and is currently looking for a car and making sure it can get serviced there. We now have a list of repairs that will eventually need to be taken care of in the future but know which take priority.

Bimmer Rescue did a thorough job determining the condition of my 2013 BMW 528i xdrive that I recently purchased. They discovered problems with my car that were not disclosed by the dealer at the time of purchase. Jared of Bimmer Rescue was able to arrange a loaner for me and had my car evaluated in order of priority so I could make a sound decision which repairs required my immediate attention. They made the repairs and delivered my car back as promised. Great personalities and a pleasure to work with.

What could have been a potentially catastrophic day turned into a surprising - dare I say delightful - experience a few days ago. My Mini Clubman S's coolant line was knocked out of place from a piece of highway debris. As soon as we got to Bimmer Rescue, we were greeted very hospitably and they took my car in quickly. Patrick, an employee with BR, chatted with us about our weekend plans, BMWs, Germany and BR's racing team. As we continued to wait, BR's phone rang. I overheard Patrick speaking to a new customer and was really happy to learn that BR operates on a relationship-building business model, which I'm not sure if I have ever seen or experienced before. We were back on our way about an hour later and were very happy with our experience. TL;DR: this shop is really friendly, kind, knowledgeable, responsive, and really cares about customers' experience with them. 12/10 definitely recommend stopping by

My first experience with Bimmer Rescue will not be my last. Very professional I was unable to bring my car for my appointment. I called the morning of and with no hesitation they came and picked my car up. I would highly recommend them for your car needs. They explain everything to you and what you need for your car without pressuring you to do repairs!lll You will not be disappointed taking your car to Bimmer Rescue!!!!