What could have been a potentially catastrophic day turned into a surprising - dare I say delightful - experience a few days ago. My Mini Clubman S's coolant line was knocked out of place from a piece of highway debris. As soon as we got to Bimmer Rescue, we were greeted very hospitably and they took my car in quickly. Patrick, an employee with BR, chatted with us about our weekend plans, BMWs, Germany and BR's racing team. As we continued to wait, BR's phone rang. I overheard Patrick speaking to a new customer and was really happy to learn that BR operates on a relationship-building business model, which I'm not sure if I have ever seen or experienced before. We were back on our way about an hour later and were very happy with our experience. TL;DR: this shop is really friendly, kind, knowledgeable, responsive, and really cares about customers' experience with them. 12/10 definitely recommend stopping by
THANK YOU JOAN! You all were so great to talk to, i'm so glad our team was able to turn that car around fast and get you back home!
- Bimmer Rescue