RICHMOND GERMAN AUTO REPAIR

To put it simply; these guys are real mechanics, not parts replacers. That may not mean much to the under forty crowd, but that’s pretty much what you get at a lot of dealerships, plus you don’t have to deal with a lot of “attitude”.

The staff is awesome!!!!

My experience is with my 2008 1-series that I adopted from my sister. I knew there was a lot of work to get done, and these guys broke it down for me and assessed what should be done right away and what could wait. The staff was very professional and honest about the time frame and the cost. They offered me a loaner, and kept me in the loop for the process. The work was done correctly and in a timely manner. I ended up getting my car detailed as well and that part was the part that blew me away! I do not recognize this car! For a 12 year old car it looks brand new, inside, and under the hood! Now detailing will be a part of everything I get done, and there is lots more to do..of course. Final say: These guys are rockstars! You won't be disappointed. (And if you are, they will go way above and beyond to make it right!!!)

Bimmer Rescue is hands down one of the premier shops in RVA to take your BMW, Mini, or Audi to. The team (lead by Patrick and Rick) are top notch in professionalism, thoroughness, and kindness. Its a refreshing approach to vehicle maintenance and repair, and I appreciated their transparency in every step of the process. From keeping in touch, to a courtesy vehicle, to coordinating repairs with my existing warranty provider, this shop goes above and beyond in every aspect of service possible. I liken the experience to the "Chick Fil A Model for Cars", and they consistently deliver. This is the only shop I'll go to in RVA, and I appreciate both their mission and the opportunity to support a great shop!

Highlights they ask...hmmm...clean shop...polite staff...they give back to their community especially so with the COVID-19 pox as they are making masks/shields for first responders and nurses. They use technology well to explain their assessments. I so enjoyed Patrick and Rick today. When the World reopens I hope to stop by and have coffee with them. Genuine folks.

Anna, Rick and their team are a great bunch to work with. I took my E46 M3 to them for a second opinion on some extensive work needed. They performed their Health Review service on my car. Ironically I ended up requiring even more work than was first projected by the dealership. That said, I chose to have Bimmer Rescue begin the work needed due to the trust their processes instilled in me. As all BMW owners know, there are times when it’s painful to be an owner! This is one of those occasions for me but I’m glad I found Bimmer Rescue through BMWCCA. Patrick and Rick- if I may make one suggestion, it’s to provide wash services to the cars before pickup. My car was extremely dirty when I got it back. One of the great touches of working with BMW Service is that you always pick up a clean car. It’s a small thing but certainly one element that got me convinced to stay a BMW owner these last 15 years. Thanks for all that you did to get me up and running!

Patrick, Rick and all of the technicians have continually provided outstanding support for my 2012 X series. The vehicle has a good deal of miles and things happen with BMWs of course. Patrick and team have taken extra steps working with me for best estimates on wear, value of repairs and options for worst-case scenarios and that goes well beyond what most teams would engage in. My vehicle continues to run at top performance and I feel very confident that the BR team will maintain it that way. I could not ask for a more personable and family-like experience. Thank you very much Bimmer Rescue team!

I’d recommend this place to anyone who owns a BMW, Mini, or Audi. Rick always thinks in your shoes and tries his best to help!

My experience with Bimmer Rescue has been exceptional! Expert advice, quality workmanship, and service like no other set them apart for me. They clearly value the relationships that they build with their customers and community above any mere transaction. If you’re like me and want a mechanic that you can trust to help you take good care of your automobile(s), you should check these folks out. You’ll get more out of your first conversation with Patrick, Rick or Anna than anything that I can write about my many awesome experiences with them.