RICHMOND GERMAN AUTO REPAIR

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Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

Thanks for coming in to see us! 😄👍🏻

- Bimmer Rescue
5
Bimmer Rescue

I am fairly new to Richmond and was looking for a quality BMW service provider on Google when I came across Bimmer Rescue. I am particular about who works on my vehicles and in this case my son's M3. There is a lot of trust in experience with high performance vehicles, having the knowledge to understand common issues and the knowledge to resolve them. I put my trust in Bimmer Rescue and they didn't disappoint. They are very thorough, they understand your vehicle and they don't give it back until it is right. Not to mention the excellent customer service...thank you Kyle, Patrick and Mike. Kyle kept me informed along the 4 week or so journey of restoring the M3 back to health. The mechanic did a great job diagnosing the vehicle and correcting the issues. There is a noticeable difference in the performance and driveability. Thank you Bimmer Rescue, I will recommend your services to anyone that needs them!

Thank you Todd!!!! We really appreciate you writing about your experience with us!

- Bimmer Rescue
5
Bimmer Rescue

First time using Bimmer Rescue and was impressed with how thorough and open both Kyle and Patrick were. Love the online car history with prioritized items that need work. And so many photos to back up the recommendations. I will be back for sure

Thanks Laurence I appreciate the review, see you soon!!

- Bimmer Rescue
5
Bimmer Rescue

I've used Bimmer Rescue on a few occasions and when there was a big ticket item that needed to be addressed, I felt comfortable taking it back. Let me see if I can provide my input without writing a novel and sounding like I was paid for my review (which I wasn't I promise!). First, when you meet Patrick, or any one there, you will experience a professional but very comfortable and friendly environment. I feel as much a friend as a customer. For the work on my car, I needed to leave it for several days to get the work done and I'm not sure many places outside of a large dealership can - or will - provide the transportation options and and communications Bimmer Rescue does. When the work was being performed and I had detailed questions about the work, one of the great techs took the time to walk me through things. When another issue, that was masked by the original issue, arose shortly after the initial work, Patrick was very accommodating to get that taken care of quickly and was fair on the price. The great thing is when I've had basic maintenance/wear and tear work done, the approach and feeling was the same. How much the repair costs doesn't impact the level of personal service. While there are other places to work on your BMW, I doubt they can provide the level of service and personal touches that Bimmer Rescue does.

Scott... You hit us right in the feels! Thank you so much for taking the time out of your day to share this review with the world, that means a lot to us. We love working for you and your 335d and we’re always here to help!!! Thanks for being our client!

- Bimmer Rescue
5
Bimmer Rescue

Fantastic shop, great people, and extremely qualified techs. Honest shop that will tell you exactly what you need and what can wait. Would definitely recommend to everyone. Slightly more expensive than the dealership but you get a much greater quality of work from their certified techs. I brought my 328i and my gf’s X1 in for vehicle checkups and required service light on.

Thanks for the glowing review, Nelson! We appreciate you and look forward to seeing you at the next service. 😄👍🏻🚘

- Bimmer Rescue
5
Bimmer Rescue

Great shop! Honest, fast, and high quality.

Thank you Glen! We appreciate the review, enjoy your X5!

- Bimmer Rescue
5
Bimmer Rescue

I started going here years ago, and its one of the few places I trust to work on my car(s). I prefer them to the dealer and it is actually a faster / better customer service experience. Recognize that the price you pay here also covers - warranty, loaner vehicle (if coordinated ahead), and the additional service reports. Know that you can always refuse a service that you find to be overpriced before committing to it... but I prefer to come here over all the other places available.

Thank you Tom! We are so grateful that you've taken the time to leave this review!

- Bimmer Rescue
5
Bimmer Rescue

Thank you so much! 😄👍🏻🚘

- Bimmer Rescue
5
Bimmer Rescue

I seriously wish there was a 100 star option. This place is unreal. Full transparency, full care, and full respect. Honestly I’ve never had such a great experience with ANY business EVER. Patrick needs to be a teacher and teach people how business is supposed to be ran. I’m a woman ok, and i know very little about cars except changing my wiper fluid and i think that’s about it. I appreciated first of all getting pictures and explanations why something needed to be done and whether it was urgent or not. I was ripped off last year by a dealership for 2 minor things and a service, so this time I came to Bimmer Rescue for my service. Omg. If that place was a person, I’d give it a giant hug. I’ve had such a great experience that I can’t shut up about it. With everything they do, they have a 3 year warranty on it, AND you get a roadside assistance from them. So many things that a vook could be written about this place. If you have a BMW, Mini, or Audi, DON’T GO ANYWHERE ELSE! Thank you for taking care of Lucy and for giving me a peace of mind. You have gained a lifetime customer.

Thank you sooo much for this heart felt review, this means the world to us!!! We are so happy that you came our way and we are honored to take care of "Lucy" as long as you have her. Drive safe out there and please come to our art opening later this month!

- Bimmer Rescue
5
Bimmer Rescue

Great communication on what needed to be fixed. Runs great after. Car needed some love

We're always happy to give your car some love, Steve. Thanks for coming in to see us. :-)

- Bimmer Rescue
Bimmer Rescue is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Bimmer Rescue (804) 726-3458 if you have any issues in accessing any area of our website.