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RICHMOND GERMAN AUTO REPAIR

Reviews

Hear What Our Clients Have to Say

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

 
5
Bimmer Rescue

Patrick McHugh and his team at Bimmer Rescue have truly lived up to the “Rescue” part of their name. This past week, I urgently needed to purchase a used car for a family member who lives in North Carolina. Unfortunately, I chose poorly, and the car had numerous issues with it. I needed someone I trusted to inspect the car and fix the major problems and to do it right away. Patrick made that happen. He went above and beyond by doing everything he could to make things easy for me: offering to provide a rental car to my family member in NC until I could get the car to her, providing me a ride home when the car had to stay in the shop overnight, helping me locate a reputable auto shop in NC where additional, lower priority repairs could be made and then staying quite late on Friday night to get the car finished. These guys are the best! Thank you, thank you, thank you!

Jennifer, thank you so much for thinking of us to help you with your situation, I think it will be a great car for your relative! We especially appreciate your feedback on what you enjoyed and thanks for the cookies, they are amazing!!!

- Bimmer Rescue
5
Bimmer Rescue

Patrick and his team at Bimmer Rescue have truly lived up to the "Rescue" part of their name. This past week, I urgently needed to purchase a used car for a family member who lives in North Carolina. Unfortunately, I chose poorly, and the car had numerous issues with it. I needed someone I trusted to inspect the car and fix the major problems and to do it right away. Patrick made that happen. He went above and beyond by doing everything he could to make things easy for me: offering to provide a rental car to my family member in NC until I could get the car to her, providing me a ride home when the car had to stay in the shop overnight, helping me locate a reputable auto shop in NC where additional, lower priority repairs could be made and then staying quite late on Friday night to get the car finished. These guys are the best! Thank you, thank you, thank you!

5
Bimmer Rescue

Patrick and his team are the most thoughtful, friendly, and professional individuals I have encountered in the car repair industry. I've had my 2011 328i worked on a couple of times at Bimmer Rescue. I appreciated the speed of service, quotes before repair, and accommodations with travel. They were able to discuss with me what was most critical at that time staying within my budget, and then I brought it back in for the rest of the repairs at a later date. I definitely plan on returning to them in the future!

L.J., Thank you so much for your review, we're really glad to hear you appreciated our services it means a lot to us that you chose to share your thoughts publicly!

- Bimmer Rescue
4
Bimmer Rescue

Really glad I got a pre-purchase inspection done here. Their work on the car was thorough and detailed, as was the report that they produced for me to look at. They explained everything in terms that I could understand (being new to the marque), and explained how I might choose to prioritize certain repairs based on my projected use for the car. I feel a lot better having their eyes on the car I'm looking at, and really appreciate the level of care and detail they went to. The only reason this isn't a 5-star review is that the pre-purchase inspection came in $50 more than they estimated on the phone. Otherwise, I was more than happy with everything.

5
Bimmer Rescue

I have taken my car couple of times to the service station. It is worth chatting for few minutes with Patrick to get a sense of his view and philosophy behind preventive maintenance and why it makes sense especially when you own a BMW. Good cars should be cared of by experts and Patrick is definitely one of them. Patrick and the team have gone over and beyond every single time I took my car there. If anything I recommend anyone to go at the least talk to them and have a first hand experience of what I am talking about. I trust them and will continue to take my car to Bimmer rescue!

Thanks Howard, we really appreciate the review, it really means a lot to us!

- Bimmer Rescue
5
Bimmer Rescue

I've brought my car to Patrick and his Bimmer Rescue team for 4 years now since I first acquired my E46. The attention to detail and personal service I've experienced over those years has been a refreshing reminder that good people can make good business and I'm happy to support them. I've happily watched them grow and expand over the years, but I'm more happy that they've not lost that personal touch that makes a person want to come back.

Thanks Matt, that really means a lot to us. We've enjoyed helping you with your car as well!

- Bimmer Rescue
5
Bimmer Rescue

Great as usual. Easy to talk to and trustworthy. Thank you for fixing up the E34 and checking out the E82. Will be back in the future!

5
Bimmer Rescue

I've had my car serviced twice here since I moved to the city, and both experiences have been great. They made it easy to get my car in despite my irregular work schedule, explained the issues with the car and pricing for the work they recommended to me before starting on anything, and my car runs better than it has in years. The price is more than worth it for their helpfulness and the quality of the work they do.

5
Bimmer Rescue

I've had my car serviced twice here since I moved to the city, and both experiences have been great. They made it easy to get my car in despite my irregular work schedule, explained the issues with the car and pricing for the work they recommended to me before starting on anything, and my car runs better than it has in years. The price is more than worth it for their helpfulness and the quality of the work they do.

5
Bimmer Rescue

Mechanics are knowledgeable and nice. Got my car in great shape! Would recommend to others.

Bimmer Rescue is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Bimmer Rescue (804) 726-3458 if you have any issues in accessing any area of our website.