Reviews

The auto mechanics at Bimmer Rescue are honored to be the trusted source for auto repair among BMW, Audi, and MINI drivers from Richmond, Short Pump, the West End, and the Fan District. And we are also thrilled and grateful many of our clients are leaving us honest and heartfelt reviews about their experience with us. Actions definitely speak louder than words, and these reviews are a testament to the level of service you can expect to be given at Bimmer Rescue. 

5
Bimmer Rescue

It's always great dealing with the folks at Bimmer Rescue. They know you by name, are friendly and knowledgeable. They make an extraordinary effort to make leaving a car with them as simple on your day-to-day routine as possible, whether by having Enterprise there within minutes of having walked through the door, or providing their own loaner. I don't think I've ever spent more than 10-15 minutes on a drop off/loaner car pick-up, for the entire transaction. For one particular servicing, they felt the work had taken longer than anticipated and drove my car back to my house, 40 minutes away, to swap out the loaner when my schedule didn't permit coming to them. They're definitely a cut above!

5
Bimmer Rescue

If you have a BMW that needs some attention, feel confident when dialing Bimmer Rescue for help. Exemplary customer service and impressingly organized. No way was I expecting a loaner car, but provide one they did! They worked w/ us from beginning to the end of my car's repair, and even followed up w/ a call days later to make sure it was running ok. Wow! And when they heard I may be considering selling the car, they got in touch when they heard of a possible buyer! I am not a person who readily uses exclamation points in writing, but these guys deserve it. !!!

THANK YOU! It really means the world to us that you'd take the time to write this review. Loaner cars make everyone's life easier, we're happy to offer them anytime they're needed and we're so glad you appreciated it!

- Bimmer Rescue
5
Bimmer Rescue

I have had nothing but wonderful experiences at Bimmer Rescue! Mike and Patrick are always so helpful and I will be coming to them from now on. I've already told fellow BMW/Mini owners about them as well!

Thank you so much Lauren! We really appreciate the review, Mike deserves all the credit, he's a really good advisor!

- Bimmer Rescue
5
Bimmer Rescue

Excellent communication. Above and beyond expectation. Unequivocally endorse.

Thanks Geoff, we really appreciate you bringing your X5 in for preventative maintenance!

- Bimmer Rescue
5
Bimmer Rescue

Always professional.

5
Bimmer Rescue

I discovered Bimmer Rescue as I looked up the number to call another service provider - that had already provided a spotty laundry list of "could-dos" so I thought I'll check into these guys [Bimmer Rescue] for a (third) opinion. From the get-go, they were communicative, friendly and I felt at ease - those other quotes kept growing and growing. After reviewing my car, the Bimmer Rescue team suggested 2 plans depending on how I would be using the car. In full disclosure, neither quote was the least expensive BUT I felt the options we comprehensive...tackling what would have been "surprises" and return visits to other service departments. Service was completed quickly and getting back on the road has been a smooth trip. Thank you, Bimmer Rescue!

Jessica, thank you so much for choosing us! Your car is super nice and definitely rare with the manual trans, definitely worth keeping!

- Bimmer Rescue
5
Bimmer Rescue

Bummer Rescue has been serving my 325i for for years now, and I continue to receive very professional, personal, honest and exceptional service!

Thank you Lavita! We love working on your cars, they are always so clean and nice!!

- Bimmer Rescue
5
Bimmer Rescue

So happy I found Bimmer Rescue! They took an old tired Mini Cooper and turned it into a young spirited roadster. Mike and Patrick really know Mini's. The Mini Dealership said I needed a new clutch and new convertible retractions cables that would cost me thousands. Bimmer Rescue inspected both and said I had many more miles left on those components and that there was no need to replace them! Also, the performance package they installed just makes the old girl fly. Many thanks to consummate professionals at Bimmer Rescue! Cheers Mate!

Thanks so much! We enjoyed the project, make sure you go have some fun in that car!!

- Bimmer Rescue
5
Bimmer Rescue

Great auto service and great customer service!

Thanks JC, glad to help!!

- Bimmer Rescue
5
Bimmer Rescue

I brought my 1997 528i to Bimmer Rescue to sort out several issues related to suspension and fluid leaks. They have done a great job not only fixing what is needed but prioritizing other minor issues so I can plan my maintenance over the next year. I am not being forced inot unneeded repairs like most repairs shops do. I am now a faithful customer of Bimmer Rescue!

Thanks for your review, we are happy to help!

- Bimmer Rescue
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