We have been monitoring the COVID-19 situation in our region, and while there are many opinions, I want you to know that we are taking recommendations from the CDC and local health authorities VERY SERIOUSLY. We intend to remain open for business, serving Richmond with top notch German car repair, but we are taking special precautions to keep you and our staff safe.
1: In addition to the normal precautions against illness, we are wiping steering wheels and keys with disinfecting wipes.
2: We are cleaning our facility often and thoroughly, and there is hand sanitizer for you at every welcome desk and each employee work station.
3: As much as we want to shake your hand, we're going to have to stick to an elbow bump or re-assuring nod!
4: We are promoting the use of our after hours pickup and dropoff system, using the lock boxes located to the right of our front door. Simply fill out an envelope, seal your key inside, and leave it in the large black drop box. We can do business with you over the phone or by text message. When your vehicle is ready for pick up, we will text you a unique code to access your keys from one of the small lock boxes.
5: We are also promoting the use of our concierge pickup and dropoff system. We will come to you (with a loaner if you need it), that way you don't have to leave your work or home. We will wipe steering wheels and keys with disinfecting wipes when we meet. All you have to do is request this complementary service!
I want to thank you for trusting our business with your German vehicles, we are always here to help! If you have any questions or concerns feel free to reach out to me personally at 804-726-3458 or [email protected]. We wish you and your family well, have a healthy and prosperous spring! Here is a link containing additional information from the CDC.
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