Call Us:(804) 726-3458Text Us:(804) 409-2537
Mon - Fri: 8:00 AM - 5:00 PM

Richmond BMW and MINI Repair

Reviews

Our auto mechanics at Bimmer Rescue are proud to be the trusted source for auto repair in Richmond, Short Pump, The West End, and The Fan District. However, we believe actions speak louder than words, and the honest and heartfelt reviews left by BMW, MINI, and Audi drivers are a testament to our efforts. We encourage you to browse through our reviews or write one yourself. If you are debating about writing a review, these questions and answers may help make up your mind:

Does anybody ever really look at my reviews?   

At Bimmer Rescue in Richmond, we’re always looking for ways to improve our BMW, MINI, and Audi auto repair. But we can’t do it without your help. We think of reviews as report cards that enable us to understand how we're doing and make changes accordingly really.

How does my review affect Bimmer Rescue?

Your comments could result in overall improvements that benefit everyone, including our auto mechanics and all our customers in Richmond, Short Pump, the West End and The Fan District. When we say we’re committed to continuous improvement, we mean it. So please, take a moment to let us know how we’re doing.

Call Bimmer Rescue if you have questions regarding your BMW, MINI, or Audi, or schedule an appointment online. You’ll find us at 6401F Dickens Place in Richmond, VA 23230 near Short Pump, The West End and The Fan District. We look forward to your review and taking all your BMW, Audi, and MINI auto repair needs.

5
Bimmer Rescue

If you want your vehicle serviced correctly with the least amount of inconvenience these are the folks! Can't say enough good things about them.

Thank you so much Marsha, i'm so glad we could help, we're always here if you need anything at all!!!

- Bimmer Rescue
5
Bimmer Rescue

If you have a BMW that needs some attention, feel confident when dialing Bimmer Rescue for help. Exemplary customer service and impressingly organized. No way was I expecting a loaner car, but provide one they did! They worked w/ us from beginning to the end of my car's repair, and even followed up w/ a call days later to make sure it was running ok. Wow! And when they heard I may be considering selling the car, they got in touch when they heard of a possible buyer! I am not a person who readily uses exclamation points in writing, but these guys deserve it. !!!

Thanks for the 5 star review Sharon! I'm glad we were able to help and i'm glad you appreciated our follow up.

- Bimmer Rescue
5
Bimmer Rescue

Mike was friendly and my car is working great. Thanks again

5
Bimmer Rescue

I didn't feel like I was getting ripped off. They were able to find the problem with my car and fixed it at a decent price

5
Bimmer Rescue

It's always great dealing with the folks at Bimmer Rescue. They know you by name, are friendly and knowledgeable. They make an extraordinary effort to make leaving a car with them as simple on your day-to-day routine as possible, whether by having Enterprise there within minutes of having walked through the door, or providing their own loaner. I don't think I've ever spent more than 10-15 minutes on a drop off/loaner car pick-up, for the entire transaction. For one particular servicing, they felt the work had taken longer than anticipated and drove my car back to my house, 40 minutes away, to swap out the loaner when my schedule didn't permit coming to them. They're definitely a cut above!

5
Bimmer Rescue

If you have a BMW that needs some attention, feel confident when dialing Bimmer Rescue for help. Exemplary customer service and impressingly organized. No way was I expecting a loaner car, but provide one they did! They worked w/ us from beginning to the end of my car's repair, and even followed up w/ a call days later to make sure it was running ok. Wow! And when they heard I may be considering selling the car, they got in touch when they heard of a possible buyer! I am not a person who readily uses exclamation points in writing, but these guys deserve it. !!!

THANK YOU! It really means the world to us that you'd take the time to write this review. Loaner cars make everyone's life easier, we're happy to offer them anytime they're needed and we're so glad you appreciated it!

- Bimmer Rescue
5
Bimmer Rescue

I have had nothing but wonderful experiences at Bimmer Rescue! Mike and Patrick are always so helpful and I will be coming to them from now on. I've already told fellow BMW/Mini owners about them as well!

Thank you so much Lauren! We really appreciate the review, Mike deserves all the credit, he's a really good advisor!

- Bimmer Rescue
5
Bimmer Rescue

Excellent communication. Above and beyond expectation. Unequivocally endorse.

Thanks Geoff, we really appreciate you bringing your X5 in for preventative maintenance!

- Bimmer Rescue
5
Bimmer Rescue

Always professional.

5
Bimmer Rescue

I discovered Bimmer Rescue as I looked up the number to call another service provider - that had already provided a spotty laundry list of "could-dos" so I thought I'll check into these guys [Bimmer Rescue] for a (third) opinion. From the get-go, they were communicative, friendly and I felt at ease - those other quotes kept growing and growing. After reviewing my car, the Bimmer Rescue team suggested 2 plans depending on how I would be using the car. In full disclosure, neither quote was the least expensive BUT I felt the options we comprehensive...tackling what would have been "surprises" and return visits to other service departments. Service was completed quickly and getting back on the road has been a smooth trip. Thank you, Bimmer Rescue!

Jessica, thank you so much for choosing us! Your car is super nice and definitely rare with the manual trans, definitely worth keeping!

- Bimmer Rescue