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Richmond BMW and MINI Repair

Reviews

Our auto mechanics at Bimmer Rescue are proud to be the trusted source for auto repair in Richmond, Short Pump, The West End, and The Fan District. However, we believe actions speak louder than words, and the honest and heartfelt reviews left by BMW, MINI, and Audi drivers are a testament to our efforts. We encourage you to browse through our reviews or write one yourself. If you are debating about writing a review, these questions and answers may help make up your mind:

Does anybody ever really look at my reviews?   

At Bimmer Rescue in Richmond, we’re always looking for ways to improve our BMW, MINI, and Audi auto repair. But we can’t do it without your help. We think of reviews as report cards that enable us to understand how we're doing and make changes accordingly really.

How does my review affect Bimmer Rescue?

Your comments could result in overall improvements that benefit everyone, including our auto mechanics and all our customers in Richmond, Short Pump, the West End and The Fan District. When we say we’re committed to continuous improvement, we mean it. So please, take a moment to let us know how we’re doing.

Call Bimmer Rescue if you have questions regarding your BMW, MINI, or Audi, or schedule an appointment online. You’ll find us at 6401F Dickens Place in Richmond, VA 23230 near Short Pump, The West End and The Fan District. We look forward to your review and taking all your BMW, Audi, and MINI auto repair needs.

5
Bimmer Rescue

This place is amazing. I broke down on my way from Wilmington, NC to Charlottesville, VA, as a woman driving alone with my two small children (2.5 and 1 years old). I am so grateful I broke down a few miles away from Bimmer Rescue! Patrick showed up in a BMW station wagon just like ours and literally rescued us out of a strip mall parking lot, car seats, kids and all. He arranged for the tow truck to get my car to his shop and even helped buckle the kids into the seats and carried one into the shop for me. Such a friendly, personal guy and I am forever grateful to him for helping us that day! They did great work on the car, fixed the issue at hand and fixed it quickly too... It was ready within 2 days and we were able to keep our road trip plans that followed without any hiccups. The car ran so smoothly the rest of the trip all the way out to Asheville, NC and then back to Wilmington. I cannot say enough great things about this shop, from the friendly customer service, to the quality of work they performed on our car in such a timely manner. Also, they didn't mind my two year old playing around the shop, continually refilling his water at the water cooler while we waited and even had toy cars for him to play with. If we lived in Richmond, this would be our go-to shop and if I ever break down again on a road trip, I hope it is near these guys! Thank you so much Bimmer Rescue!!!

Sara, thank you SO MUCH for writing this review, it means the world to us. I'm glad the rest of your trip went well and I'm happy we were able to help you out, your kids are super sweet and well behaved, they lightened up our day!

- Bimmer Rescue
5
Bimmer Rescue

I had just received an estimate for repairs from the dealership for $4,300. Given how high that was, I decided I needed a second opinion. I came across Bimmer Rescue in a Google search and saw they had a 4.7 out of 5 stars. I never imagined a car repair place could have scores that high, but with enough positive reviews, I decided to give them a shot. After the first phone call, it was obvious to me why they had earned the ratings they did. I outlined the situation to Patrick. He asked me how long I wanted to drive the car and promised to provide an assessment of not just was might be needed to solve the current issues, but how likely I would be to be able to keep it as long as I wanted and what would be needed over time to do that. While not promising to cost less on the repairs they performed (but they were cheaper!), he said it was quite common that they could find alternate ways to solve the problem and that the dealership often recommends repairs that aren't needed - so they might be able to save me money that way. I was out of town, so they offered to pick my car up for me at the dealership and bring it to their shop. And if they didn't have my repairs done by the time I was home, they'd provide a loaner for me. After checking my car out, they did indeed recommend a different set of repairs. I found Patrick to be exceptional at outlining the options I had and why. He was able to articulate how serious certain problems were or weren't and thus clarify why the dealership-recommended repairs weren't really needed. He instead found an issue that the dealership had missed which was most likely the actual root problem. When all was done, the repairs ran me $1400, a huge decrease from the dealership. So far, it appears to have done the trick. And as happy as I was, they went even further by letting me know their repairs were warranteed for (I think) 3 years and also include complimentary towing service if something goes wrong. Talk about surprise and delight... I have never had such a positive experience with a car repair place and they will now be the place I use for all of my servicing.

Brian, thank you for taking the time to write this review, it means a lot to us that you liked it enough to share! I'm really glad we were able to help you with your car. Thank you for also sharing about our warranty and complementary towing. We're always here to help in the future, drive safe!

- Bimmer Rescue
5
Bimmer Rescue

Was very pleased with the customer service Mike provided. He was alway very easy to reach and kept me well informed. I was even offered a loaner car when mine was going to take a day longer than anticipated. I took a 550i with 80k that I had just bought and told them to look it over for issues and except for an alignment and wheel balancing that I knew the car needed they found no other issues which shows me they don't try to come up with something just to make a buck.

5
Bimmer Rescue

I can't say enough great things about Mike and Patrick. I went to BMW on West Broad to get my rear brake pads and rotors replaced this morning. I had an appointment set for 8am and I was told I would be out of there in a couple of hours. I waited 1.5 hours just to be told that there was no issue with my brakes according to what their computer systems were saying. They didn't have the decency to drive my car and listen for the extremely loud and annoying sound my brakes were making. I finally convinced them to go for a ride and then the technician all of a sudden found something with my rear brakes. Not only did he find something with my rear brakes he gave me a list of 7 other items (they were too busy trying to figure out what other repairs they could get me for instead of actually listening to my current issue) and told me I'd have to wait another 4-6 hours for the rear brakes to be replaced. I immediately left and took my car to Bimmer Rescue and Patrick and Mike had my car fixed in a couple of hours, paid for a rental car for me to have for those two hours, charged me less, and looked at the other items BMW was trying to get me to fix. Come to find out, BMW was trying to charge me for a few items where an issue didn't even exist. If you want an HONEST place to get your BMW fixed, go to Bimmer Rescue. If you want to work with people that respect your time and always over deliver, go to Bimmer Rescue. If you want to get ripped off and you want to waste your time, well then go to BMW on West Broad. Thanks Patrick and Mike, I really appreciate everything you all did for me.

Thank you Zeeshan, it means a lot that you were willing to share this review in public, Mike, Matt and D all did a great job to take care of you on short notice!

- Bimmer Rescue
5
Bimmer Rescue

This is the second time I've come to Bimmer Rescue, having been very satisfied with my first visit, and they have met the high bar they set on my previous visit! Very Satisfied

THANK YOU for the 5 star review Jamie that means a lot to us. I'm glad Mike and the team were able to help you with your car!

- Bimmer Rescue
5
Bimmer Rescue

Had a thorough inspection of my 2010 mini cooper. Although a few issues were noted, none were urgent enough to invest in at this time, especially considering how little I plan to drive the car and/or keep it. Glad to know what to look out for, though. Mike was pleasant to work with, and the Uber ride home while the inspection was being performed was appreciated.

Thanks Tom! I'm glad Mike was able to help you, we believe that you have a right to know the issues with your car no matter how big or small so that you can make an informed decision on what to do!

- Bimmer Rescue
5
Bimmer Rescue

THIS is customer service at its finest! Mike, Patrick, and the rest of the bimmer rescue team are amazing. The staff is extremely knowledgeable and very thorough when dealing with your car. As soon as you walk in the door, you are treated as a valued customer and not just a number. They made sure the entire process was as stress free as possible, even providing a rental free of charge. Quality parts, quality service, quality people. They have earned my business going forward, I'll never see the inside of the dealership again unless Im buying a new car!! (Fyi -- had my radiator and hoses replaced, they diagnosed and fixed within 2 days)

Ashley, THANK YOU so much for this review, it means the world to us! We enjoyed talking with you today and are glad you valued the benefits of our business. If you ever need anything before your July appointment don't hesitate to call!

- Bimmer Rescue
5
Bimmer Rescue

These guys really know BMW's. Consistently they have offered outstanding service and quality repairs and maintenance. Best in the area for sure! I highly recommend them.

Thanks Alan! I appreciate the positive review, we're always here if you need us!

- Bimmer Rescue
5
Bimmer Rescue

Awesome guys at this place. But all around customer service experience I've had in years. Will definitely be returning for future service on my mini.

Thank you Jack! We really enjoy working with owners who enjoy their cars, thanks for bringing your MINI to us, we're always here to help!

- Bimmer Rescue
5
Bimmer Rescue

These guys are outstanding in their services, timeliness and courtesy. 2 years after a service I did for my car with them, I needed some paperwork, and I called them. Within 10 minutes, they (Mike helped me) provided all the documents. I have always heard professionalism when we get services, but true ones persists even after years we are done getting their services. If I ever move back to Richmond area, I am going there and I recommend them highly to anyone without hesitation.

Thank you so much for writing this review Sidd! I'm glad Mike could help! If you ever need advice or recommendations on finding a good shop in your area just let us know, we'll help you.

- Bimmer Rescue