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Richmond BMW and MINI Repair

Reviews

Our auto mechanics at Bimmer Rescue are proud to be the trusted source for auto repair in Richmond, Short Pump, The West End, and The Fan District. However, we believe actions speak louder than words, and the honest and heartfelt reviews left by BMW, MINI, and Audi drivers are a testament to our efforts. We encourage you to browse through our reviews or write one yourself. If you are debating about writing a review, these questions and answers may help make up your mind:

Does anybody ever really look at my reviews?   

At Bimmer Rescue in Richmond, we’re always looking for ways to improve our BMW, MINI, and Audi auto repair. But we can’t do it without your help. We think of reviews as report cards that enable us to understand how we're doing and make changes accordingly really.

How does my review affect Bimmer Rescue?

Your comments could result in overall improvements that benefit everyone, including our auto mechanics and all our customers in Richmond, Short Pump, the West End and The Fan District. When we say we’re committed to continuous improvement, we mean it. So please, take a moment to let us know how we’re doing.

Call Bimmer Rescue if you have questions regarding your BMW, MINI, or Audi, or schedule an appointment online. You’ll find us at 6401F Dickens Place in Richmond, VA 23230 near Short Pump, The West End and The Fan District. We look forward to your review and taking all your BMW, Audi, and MINI auto repair needs.

5
Bimmer Rescue

Excellent service and communication. Mike and Patrick are very friendly and helpful. They give you the right diagnosis unlike some other service shops. We are very pleased with their work so far and would definitely use their service again!

5
Bimmer Rescue

Great service. Personable folks. No up-sell pressure. Highlighted items that may need addressing soon, but did not feel necessary to spend $1k on now. Competent, friendly service that I will use again.

5
Bimmer Rescue

Service was outstanding as usual been using these guys for years!

5
Bimmer Rescue

Always go above and beyond!

5
Bimmer Rescue

Very pleased with the service and extras.

5
Bimmer Rescue

Honesty+Quality=Loyalty Patrick and Mike has brought back the most important thing in a business, REAL customer service! Patrick and Mike is honest with their diagnosis of the issues, researches problems and solutions when needed, and educates the customer in a simple and understandable way. The quality of work shows just how much they care about the work they do. Patrick has even gone above and beyond to help our family in recommending vehicles as well as stayed after hours to go through options. Not only do I have pure confidence, but it is because of them I can feel comfortable in any car, even those high maintenance ones that we all fear driving too close to the shop!

THANK YOU AMANDA!!!! I'm so glad you enjoy what we work so hard to provide. We're always here for you when you need it!|

- Bimmer Rescue
4
Bimmer Rescue

Overpriced, slow, meticulous, and honest. Come here if you want to spend up to $400 an hour on labor! So here's the low down: This place offers top quality service, but the prices are very inflated. For instance I had to get my rear fuel pump replaced in my 2012 328i and they charged me $820. If you Google replacement avg replacement costs it's $530 Now let's break it down: *150 diagnostic - ok seems fair, the diagnostic was meticulous. *250 for the part - double the price of the part at the store... still pretty standard. $400 for labor. This procedure on takes an hour! So they charged me $400 AN HOUR in labor Pros of bimmer rescue: 1) honesty: They found a diamond ring in my car, that I didnt know was there, and told me about it. 2) quality work: They did a fine job fixing my car. Cons of Bimmer Rescue 1) super expensive labor costs 2) slow service (took 1 week to fix my car) In conclusion, if you love spending/wasting/ investing money on your BMW (whatever you call it) and want it to run perfectly, come here. If you like having money in the bank and want to get charged regular prices for repairs, there are other honest mechanics nearby who provide great service for far lower prices (barring the dealership of course).

Thiago, first off I want to thank you for sharing your experience publicly, this is important because with feedback our company can continually improve and change. I'm glad you enjoyed certain aspects of your experience! I'm so sorry we took so long, since your visit we added another A level technician to help keep our backlog down to a day or two. You repair was not scheduled so we had to wrap up a few scheduled appointments before we could get to yours. I want you to know that your opinions matter to me, I am listening and I'd like to learn more about your visit to see if there was a mistake pricing wise, we are not a cheap discount shop, but we are usually in line with other top quality shops in town. If you have the time please call me at 804-726-3458, email [email protected] or text 804-409-2537, thank you! Patrick

- Bimmer Rescue
5
Bimmer Rescue

Excellent work, great service and communication. I really wanted my Mini in top condition and these guys did great work.

Thank you Travis!! I'm glad you enjoyed the way we do things. We're always here to help you keep that JCW in tip top shape!!

- Bimmer Rescue
5
Bimmer Rescue

Everyone at Bimmer Rescue was beyond polite and truly understand what it means to give high quality service to the customer. They have my business permanently and I will recommend them as much as I can!

Thank you Matt, we really appreciate your kind words. I'm glad you liked our service, drive safe!!!

- Bimmer Rescue
5
Bimmer Rescue

I have always wanted a mini cooper , but was afraid I didn't know anything about them. I went to Bimmer Rescue and they made me feel at ease. They were very knowledgeable about minis and shared that knowledge with me. I would recommend them to anyone ! Thank you Bimmer Rescue for giving that customer service that we don't see alot anymore.

Thank you Heather, it means the world to us that you appreciate what we strive so hard to provide! We're always here to help, let us know if you ever need anything!

- Bimmer Rescue