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Richmond BMW and MINI Repair

Monthly Archives: September 2016

Why We Don’t Allow Customer-Supplied Parts

Why We Don’t Allow Customer-Supplied Parts

Car owners from Richmond, Short Pump, The West End, and The Fan District have come to trust that they’ll receive quality and reliable auto repair from the auto mechanics at Bimmer Rescue. In a nutshell, here’s why it’s not cool for customers to bring in their own parts. It’s like going to the grocery store and purchasing a delicious, uncooked t-bone steak. Then, you go down the street to Outback Steakhouse and tell the server you want the chef to cook it for you medium-rare. You’d be kicked out of Outback Steakhouse, wouldn’t you? Well, the same goes here at Bimmer Rescue. Liability: The auto mechanics at Bimmer Rescue don’t know the quality of the supplies that you would bring in. We are certain that all the parts that we use are in pristine condition and the best in the auto industry. We want to guarantee quality and by allowing us to use our supplies makes our job easier and more efficient. Insurance: Every business has risks and that&rsquo ... read more

Why We Don’t Give Phone Estimates

Why We Don’t Give Phone Estimates

At Bimmer Rescue it is our policy to not give out quotes over the phone.  When a shop tells you a price without a physical evaluation of the vehicle, they may be trying to please you but they're really not helping you.  Cars are complicated these days, even a simple part is often part of a complex system and it is IMPOSSIBLE to know exactly what needs without a physical evaluation.  If a shop gives you a phone quote they are just telling you what you want to hear, it's very likely that they will find it needs more $$$ after they get it all apart.  The shop will either have to charge you more, eat the cost, or even worse they'll try and cut a corner to make it work without charging you or eating the cost.  Neither option is fair or honest, that's why we always demand a physical evaluation of the vehicle.  If the reason you don't want to drop it off is that you're not sure you trust us just yet we can understand th ... read more

Are Aftermarket Warranties Worth It?

Are Aftermarket Warranties Worth It?

When you visit us for an auto repair, the team of auto mechanics at Bimmer Rescue is happy to discuss aftermarket warranty options with you. We’ve assisted customers from Richmond, Short Pump, The West End, The Fan District, and surrounding regions in assessing whether an aftermarket warranty would be beneficial for their cars and lifestyles. We have so many loyal and long-term clients because not only does Bimmer Rescue offer incredible auto repair, but we also provide above and beyond customer service. The team at Bimmer Rescue recommends that you pick a warranty that covers modern labor rates and parts generally expensive to fix, especially oil leaks and gaskets. If a warranty that you’re considering offers a Bronze, Silver, or Gold option, we highly suggest that you go for the Gold. If you need help reading the fine print, come sit down with us at Bimmer Rescue, and we’ll be your advocate with warranty companies. Customers choose to stay with us for years because ... read more